Bought D-Link router DWR-***. The instruction received via chat didn’t work to set up n...

GetHuman-kidroyn's customer service issue with D-Link Systems from October 2019

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The issue in GetHuman-kidroyn's own words
Connect router . Need first to update or upgrade firmare version. Incapable to resolve with connection to ***.***.*.*. My Password doesn’t fit. Too long. Password set on registering product. Chat on line didn’t resolve. Instruction not complete. Incapable of proceeding. Please contact me at my email : *****@***.com . Thank you. ... Bought D-Link router DWR-***. The instruction received via chat didn’t work to set up new . The zip file dwr*** driver is empty. Plus connecting to ***.***.*.* - field doesn’t take my password. No space for * digit password. Got stuck. Incapable to make router work. need help and step by step instruction to set up router.
Indeed frustrating. A waist of money. No proper help. Feeling abandoned.
Contact me via email. To *****@***.com.
First time customer. For sure the last.
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D-Link Systems

Router dwr *** - F*W version V*.** ( needed to update) .S*N QI***F*******.
Customer service issue
Reported by GetHuman-kidroyn
Oct 15th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 174 others
0 customers following this

Timeline

GetHuman-kidroyn started working on this issue
Oct 15th, 2019 3:59pm

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