Dear Sir*Madam**I am unhappy with my recent experience with Currys. I have also tried n...

GetHuman5449207's Complaint issue with Currys from November 2020

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The issue in GetHuman5449207's own words
Dear Sir*Madam**I am unhappy with my recent experience with Currys. I have also tried numerous ways to contact ypu about this, such as telephone and e-mail, none of which worked.**On * November **** I ordered a mini dishwasher online (order no: CUR**********). Before booking installation as well, I spoke with your customer services team by telephone and I also liaised with one of your agents, via the website's online chat facility.**I wanted to clarify if my existing plumbing*pipes were suitable for the dishwasher and if I needed to buy any additional parts or prepare for the installation in some other way.**Neither advisor tried to ascertain what kind of plumbing or set up I had, nor was I advised me to speak with your technical team, Instead, I was repeatedly assured that the installation team would bring all the necessary tools and parts that were required, in order to install the appliance and if not, a refund would be processed.**On the installation date (* November ****) the delivery team explained that if they installed the dishwasher, as things were, I would need to have my sink cupboard door permanently open, in order to be able to use it. For me, this idea was unsightly and totally impractical and not at all what I had expected. I had previously read reviews, asked questions of other owners and viewed photos and no one had mentioned that this is how their dishwasher was installed. In fact I don't think this is at all normal.**The team member then said that the only other option would be to drill a hole through the back of my kitchen worktop, to allow for the water and waste hoses to pass through in a more disguised manner. However, he advised that he was not carrying a drill with him that day. So his suggestion was for me to arrange for a joiner to do the drilling, ahead of a re-scheduled installation visit on ** November ****.**However, the quotes that I have since received from handy men (not even joiners) is between £**-£** and I was not anticipating having to pay this additional cost.**I do feel very aggrieved, because I believe that I did everything I could to ask the right questions and to try to pre-empt any issues, ahead of the installation. My work hours*income have drastically reduced since the first lockdown, so an extra £**-£** is a lot of money for me to find. I believe that the advice I was given prior to the delivery*installation was very misleading and it appears that the installation team were at fault for not bringing a drill.**Although I still want the installation, I do not think that it is fair that I need to pay an additional cost for someone to do this, because the installation team were not carrying the rights parts. **Could you therefore either please ensure that the installation team on ** November bring a drill and a splitter, which is the other part that was mentioned by tje delivery guys on the day, or that the cost of the joiner work is deducted from my original purchase price.**I look forward to hearing from you.**Kind Regards**Ms Di Pietrantonio

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Currys

Complaint issue
Reported by GetHuman5449207
Nov 10th, 2020 - 7 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 2663 others
0 customers following this

Timeline

GetHuman5449207 started working on this issue
Nov 10th, 2020 9:22am

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