Currys Customer FAQ

Top Answers & How-to Guides

What is Currys's Phone Number?

The question we are asked most often is about how to talk to Currys customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a loyalty program for frequent customers?

Yes, Currys offers a loyalty program called "Currys PC World Club." This program is specifically designed for frequent customers who...
Ask any question you have about Currys customer service, get an answer now.

Recent Currys Customer Questions

Currys order number not on tracking

Usually, the order number is used to track your purchase on Currys. If it's not showing up, it's possible there could be a delay in updating the tracking information. Typically this is resolved in a few hours but can sometimes take up to 24 hours. If your order number is still not on tracking after this time, there may be a problem with the system. In that case, using the contact information provided on this page is your best bet. They'll be able to answer your specific questions about your order status.
Asked May 16, 2024 5:11 PM

How do I get you to fulfil what I have paid for and take away the packaging on my tv

Currys offers delivery, installation, and recycling services for most products, including TVs. When you make a purchase, you have the option to add these services to your order. If you've opted for the installation service, our team will unpack and install your new TV, and they can also remove all packaging materials. If your TV has already been delivered and you need the packaging removed, give us a call and we'll arrange for this. Remember to keep in mind that there may be an added charge for these services.
Asked Apr 17, 2024 8:28 AM

How do I know if an item is on display in a store

To find out if an item is on display in a Currys store, it's best to visit the Currys website and use the 'Check Stock' feature. After searching for your desired product, you'll see an option that says ‘Check stock in your local store’. If the item is available for display, it will be listed there. Please note that the stock level might vary from store to store, so it's ideal to check this before you visit to ensure the product is available for viewing.
Asked Mar 13, 2024 11:04 AM

My care plan has started but I have not had the product delivered yet

We're sorry for any confusion in this situation. It's not common for your care plan to start before you've received your product, as the plan typically begins after your product has been delivered. It's possible that the start date of your care plan has been automatically placed when you purchased the product, rather than when you received it. We'd recommend holding onto all your purchase and delivery papers until you receive your product. Once you have your product, if any issues arise with it under your care plan, they should be covered from the day you received the product, not just from the start date of the plan.
Asked Mar 13, 2024 7:56 AM

Help me with my Currys customer service issue

Repair and Returns

How Do I Get a Repair from Currys?

This article discusses how to get a repair from Currys. It mentions the types of items Currys repairs as well as the steps that need...

What is the return policy for Currys?

Currys offers a hassle-free return policy to ensure customer satisfaction. If you purchased an item from Currys and later changed your...

Can I return an item purchased online in-store?

Yes, you can return an item purchased online in-store at Currys. We understand that sometimes products may not meet your expectations...

Warranty and Delivery

How long is the warranty for products purchased at Currys?

The warranty for products purchased at Currys varies depending on the type of product and its manufacturer. Most products come with...

Do you offer free delivery?

Yes, we offer free delivery on all orders over £30. At Currys, we understand the importance of providing a convenient and cost-effective...

Can I track my order?

Yes, you can easily track your order with Currys. Once your order has been confirmed, you will receive a unique tracking number via...

Payment and Cancellation

What payment methods do you accept?

Currys accepts a variety of payment methods to provide convenience and flexibility for our customers. We offer payment through major...

Can I cancel my order?

Yes, you can cancel your order with Currys. If you change your mind or encounter an issue, you have the option to cancel your order...

Installation Services

Do you offer installation services?

Yes, Currys offers installation services for a wide range of products. We understand that setting up and installing new appliances...

Price Matching

What is the price match guarantee?

Currys' Price Match Guarantee assures customers of the best value on their purchases. If you find the same product at a lower price...

Promotions and Discounts

Are there any discounts or promotions available?

Yes, Currys offers discounts and promotions on a regular basis. Customers can find these offers both online and in-store. The discounts...

Loyalty Program

Is there a loyalty program for frequent customers?

Yes, Currys offers a loyalty program called "Currys PC World Club." This program is specifically designed for frequent customers who...
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