Cricket isn't responding to keypad entries on my basic flip phone, like when I call Voi...

GetHuman566335's tech support issue with Cricket Wireless from April 2018

Help with my Cricket Wireless issue
Before contacting them, items GetHuman566335 may need:
Phone number, Last 4 of SSN, Name on the account, and Billing address
The issue and preferred resolution, in GetHuman566335's own words:
Contact Customer Service by phone ... Cricket isn't responding to keypad entries on my basic flip phone, like when I call Voice Mail and try to enter my code, or when I called customer service and tried to enter "*".
The phone isn't functioning the way it should
Provide an email address when I can't call or chat doesn't provide the answer I need
Help with my Cricket Wireless issue
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Cricket Wireless

LG basic Talk & Text flip phone
tech support issue
Reported by GetHuman566335
Apr 3rd, 2018 - 5 mons ago
I have an issue with Cricket Wireless too
Not resolved
Seen by 4 customers so far
Similar issue to 715 others
0 customers following this
Timeline
GetHuman566335 started working on this issue
Apr 3rd 6:13pm
GetHuman566335 indicated the issue is not fixed yet.
Apr 3rd 6:13pm