Hello my name is Dawn Lambert and I am writing because the customer service people are...

GetHuman1204334's customer service issue with Cricket Communications from September 2018

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The issue in GetHuman1204334's own words
Hello my name is Dawn Lambert and I am writing because the customer service people are no help. I had your service for about a month then the kids wanted different provider so we switched to metro PCs b* doing so I had my next months payment pending the customer service person told me I couldn't get refund due to not being taken yet. Well then it was processed * days after not having your service for *** dollars and * days b* it would have been due. Now I am being told that cant refund due to account being closed you would think that the money shouldn't of been taken then if the account was closed seeing how money was taken * days after account was closed. The phone numbers that were on the account are ********** ********** ********** ********** and ********** transferred on ** ** **** to metro pcs meaning I am due a refund for we didn't use the service at all for ** ** **** to ** ** **** but paid for it I appreciate your time and look forward to hearing from you about this issue.
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Cricket Communications

Customer service issue
Reported by GetHuman1204334
Sep 25th, 2018 - 2 mons ago
I have an issue with Cricket Communications too
Fixed
Seen by 4 customers so far
Similar issue to 47 others
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Timeline
GetHuman1204334 started working on this issue
Sep 25th 11:31pm
GetHuman1204334 indicated the issue is not fixed yet.
Sep 27th 4:48am
GetHuman1204334 indicated the issue is not fixed yet.
Sep 27th 4:49am