Cricket Communications Customer FAQ

If you bring your own unlocked phone to Cricket, you will need to purchase a SIM card to activate the service. The cost of starting a monthly plan will vary depending on the plan you choose. The activation fee may also apply.

To freeze your Cricket service, you can visit the Cricket website or the Cricket app. Look for the option to suspend or freeze your service. If you cannot access your account due to the stolen phone, there should be alternative verification methods available. Follow the prompts to secure your account and freeze your service temporarily until you can resolve the situation.

We're sorry, but as a text-based service, we're not able to connect you with a live agent. However, you can reach out to Cricket Communications customer service for support. You would need to call their support phone number during their business hours. Additionally, they provide support through their website, where you can find a live chat function. Remember not to share sensitive information like your password, Social Security number, or payment details in unencrypted forms or environments you're unsure of. Always use the official communication channels provided by Cricket Communications.