Credit Karma Customer FAQ

If you've recently changed your email address and are having trouble accessing your Credit Karma account, you'll need to sign in with the original email you used to create the account, as Credit Karma does not automatically update your email address on file. If you can't remember your original email or if you're locked out of it, consider initiating a password reset for the account. If these steps don't work, we recommend reaching out to Credit Karma's customer service using the link on this page. They can assist in recovery of your account.

To change your email address on Credit Karma, you need to sign into your account first. Once signed in, navigate to "Profile & settings" from the main menu. Then select "Personal information," where you'll find an option to update your email address. After entering your new email and your password for confirmation, just save the changes. A verification email will be sent to the new email address. Open it and click the verification link to confirm the change. Once done, your new email will be updated on Credit Karma.

We're sorry to hear about your particular situation. It's unclear why your Credit Karma information would be deleted as the platform aims to preserve users' data for their personal reference. However, if you are utterly unable to access your account, it could be an issue with your login credentials. In this instance, you should first try resetting your password; this often fixes common access issues. Note this advice is based on general circumstances and the specifics of your case might differ. If you continue encountering problems, you should reach out to Credit Karma directly through their contact page for more personalized assistance.

We are sorry to hear about the extra address appearing on your account. However, it's important to note that Credit Karma doesn't create any data but only displays the information we receive from TransUnion and Equifax, the credit bureaus. If an unfamiliar address is appearing on your Credit Karma account, it could be due to an error in the reporting from these credit bureaus. We recommend you to dispute these inaccuracies directly with the credit bureau that's showing this incorrect address. It's important to keep your personal information accurate to protect against any potential identity theft or fraud.

We're sorry to hear you're experiencing difficulty verifying your identity on Credit Karma. Be sure all information entered is correct, your ID is clearly visible, and the photo is not blurry or too dark. Ensure you are using compatible devices and browsers to take and upload your photo. If you've followed these steps and are still unsuccessful, this might be a technical issue on our side, and we advise you to try again later. Please note, occasional problems can occur that prevent successful verification, but this does not necessarily mean there is a problem with your information or identity.