I am trying to get my credit score, but something is wrong with your system. It tells...

GetHuman-pgroderi's customer service issue with Creditkarma.com from May 2019

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The issue in GetHuman-pgroderi's own words
I am trying to get my credit score, but something is wrong with your system. It tells me that the information I gave you is not the same as the information it gets from my file. So you need a picture of my ID. But you can't load the page to get my identity issue taken care of. I have been trying to get my credit score since Friday and have been frustrated so far. When will I get help beyond the promise that someone will contact me.
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Creditkarma.com

Customer service issue
Reported by GetHuman-pgroderi
May 19th, 2019 - a mon ago
I have an issue with Creditkarma.com too
Not resolved
Seen by 8 customers so far
Similar issue to 4617 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman-pgroderi started working on this issue
May 19th 9:31pm
GetHuman-pgroderi indicated the issue is not fixed yet.
May 19th 10:42pm
GetHuman-pgroderi indicated the issue is not fixed yet.
May 20th 1:42am
GetHuman-pgroderi indicated the issue is not fixed yet.
May 20th 1:48am
GetHuman-pgroderi indicated the issue is not fixed yet.
May 20th 4:37am
GetHuman-pgroderi indicated the issue is not fixed yet.
May 21st 1:31am
GetHuman-pgroderi indicated the issue is not fixed yet.
May 23rd 3:56pm