I don't get a monthly credit score anymore

GetHuman-matbrd's customer service issue with Creditkarma.com from June 2018

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Help with my Creditkarma.com issue
GetHuman-matbrd's next move: find and follow the right step-by-step guide.
Creditkarma.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-matbrd will need to dig through the advice provided by Creditkarma.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-matbrd can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Creditkarma.com has better answers for you: Creditkarma.com Help Center
The issue in GetHuman-matbrd's own words
Want monthly credit score ... You've got me mixed up with Alvera Schmalenberger-we have the same address. You're coming to my email and addressing me as Matthew Bardwell and showing me her credit score under Matthew Bardwell. Her credit score is lower than mine, so I thought my score had dropped because you're showing me her credit score. I want to see my credit score, not hers. I'm no longer receiving my credit score.
Two different customers at same address. She's getting her credit score since I dialed her in last month and now, I'm not getting mine.
three months.
How!? You guys don't have a phone *-can't talk to anyone.
I have an issue with Creditkarma.com too
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Creditkarma.com

credit score
Customer service issue
Reported by GetHuman-matbrd
Jun 28th, 2018 - a yr ago
I have an issue with Creditkarma.com too
Fixed
Seen by 10 customers so far
Similar issue to 460 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman-matbrd started working on this issue
Jun 28th, 2018 6:48pm
GetHuman-matbrd indicated the issue is not fixed yet.
Jun 30th, 2018 7:42am
GetHuman-matbrd indicated the issue is not fixed yet.
Jul 1st, 2018 4:37am
GetHuman-matbrd indicated the issue is not fixed yet.
Jul 2nd, 2018 5:36am
GetHuman-matbrd indicated the issue is not fixed yet.
Jul 2nd, 2018 6:22am
GetHuman-matbrd indicated the issue is not fixed yet.
Jul 2nd, 2018 6:24am
GetHuman-matbrd indicated the issue is not fixed yet.
Jul 2nd, 2018 6:24am
GetHuman-matbrd indicated the issue is not fixed yet.
Jul 2nd, 2018 6:25am
GetHuman-matbrd indicated the issue is not fixed yet.
Jul 2nd, 2018 6:45am
GetHuman-matbrd indicated the issue is not fixed yet.
Jul 2nd, 2018 6:48am