Called last october cos i lost my credit card. They told me that they'll send me a new...

GetHuman-peejoysd's customer service issue with Credit One Bank from December 2018

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The issue in GetHuman-peejoysd's own words
Called last october cos i lost my credit card. They told me that they'll send me a new one. I was also told i should pay the minimum payment on my account before they can dispute everything. Si comes december, I forgot all about it. i got an email saying i have to pay for ** friggin dollars which by the way last october before my credit card was lost, everything's been paid for. So the credit card has a *** credit limit. So today, I got an email saying I have to pay **$, went on to open my account, and viola, I have **** balance. Like wtf??? I havent even used the new one. I would like to dispute, and then cancel my account.
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Credit One Bank

Customer service issue
Reported by GetHuman-peejoysd
Dec 6th, 2018 - 6 mons ago
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Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman-peejoysd started working on this issue
Dec 6th, 2018 7:48am
GetHuman-peejoysd indicated the issue is not fixed yet.
Dec 7th, 2018 8:34pm