I submitted a payment for my card on Wednesday Oct ** and the payment came back as a NS...

GetHuman1485892's customer service issue with Credit One Bank from November 2018

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The issue in GetHuman1485892's own words
I submitted a payment for my card on Wednesday Oct ** and the payment came back as a NSF which I spoke to my bank and they not showing it trying to come through my account. So my card was suspended and after speaking to a rep they informed me that my cc was closed per banks request. I have been with you guys since **** and just received a increase last month. I asked the rep if she could submit the payment again she stated it was out of her hands now. I’m in the process of closing on a house loan and this probably will play a factor of my loan going through. I’m not sure why the payment didn’t go through. I just would like to make the payment and reinstate my card if possible. Looking over my history I have been a loyal customer.
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Credit One Bank

Customer service issue
Reported by GetHuman1485892
Nov 3rd, 2018 - a mon ago
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Timeline
GetHuman1485892 started working on this issue
Nov 3rd 10:29pm