I received a notice that my Credit One Account was closed due to not making * payments...

GetHuman-gsuhling's customer service issue with Credit One Bank from June 2018

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The issue in GetHuman-gsuhling's own words
I received a notice that my Credit One Account was closed due to not making * payments..my payment history is ***% with no derogatory marks. If I owe a bill I will pay it immediately. I believe what happened was that I got a new Credit One card and assumed it was a replacement card but it appears not to be*My name is *James Suhling**** Biddle Street *Gillespie *Illinois ******* ss* ***-**-**********@***.com******@***.com*Please help me straighten this out.. my credit is valuable and I never intended on not paying a bill I owe *I do not have the credit card number because the card was cut up when I got a new and have been paying that bill on line
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Credit One Bank

Customer service issue
Reported by GetHuman-gsuhling
Jun 18th, 2018 - a yr ago
I have an issue with Credit One Bank too
Fixed
Seen by 8 customers so far
Similar issue to 803 others
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Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman-gsuhling started working on this issue
Jun 18th, 2018 7:31pm
GetHuman-gsuhling indicated the issue is not fixed yet.
Jun 19th, 2018 9:36pm
GetHuman-gsuhling indicated the issue is not fixed yet.
Jun 21st, 2018 10:31pm
GetHuman-gsuhling indicated the issue is not fixed yet.
Jun 21st, 2018 10:32pm