I am trying to make a payment. I lost my phone so I don't have my password for online...

GetHuman545123's customer service issue with Credit One Bank from June 2018

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The issue in GetHuman545123's own words
I am trying to make a payment. I lost my phone so I don't have my password for online. I tried calling the number on the back of card, it says I've been sent to collections. It has nothing to do with this card. Apparently there was fraud a card under my name, wrong birthday opened back in ****.I have filed a dispute. How do I make a payment on my credit card. I asked for a new password it keeps telling me that it's wrong when its not
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Credit One Bank

Customer service issue
Reported by GetHuman545123
Jun 15th, 2018 - 9 mons ago
I have an issue with Credit One Bank too
Not resolved
Seen by 2 customers so far
Similar issue to 766 others
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Timeline
GetHuman545123 started working on this issue
Jun 15th, 2018 6:17pm