Dear Crate and Barrel,**I just got married last March **** and I used your services for...

GetHuman1363844's customer service issue with Crate & Barrel from October 2018

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The issue in GetHuman1363844's own words
Dear Crate and Barrel,**I just got married last March **** and I used your services for the wedding registry, which all of your staff here in the Philippines were so helpful and kind. It's just that on October *, ****, my husband opened our refrigerator and found that our Cha-Cha Pitcher had cracked internally overnight. When I brought it to Crate and Barrel today, they said they cannot take it back because it's "normal wear and tear," it had "already been used" and "there's no warranty for glass and homeware." When I told them that it's not even regular wear and tear, it wasn't dropped or anything, they told me to try contacting you in the USA to see if anything can be done, because as far as the Philippine unit goes, they will not do anything about it. I have attached photos of the pitcher in this inquiry. The store that I returned the item to was in SM Makati, and I spoke to Jessica Sarmiento. I left the pitcher with them so that their higher manager can see it too. **Attached in this email are photos of the pitcher, as well as the registry list showing that the pitcher was given to me. the item is number ***-***. Crate Philippines is also CCd in this email.**Thank you,*Saira
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Crate & Barrel

Customer service issue
Reported by GetHuman1363844
Oct 17th, 2018 - a mon ago
I have an issue with Crate & Barrel too
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Seen by 2 customers so far
Similar issue to 21 others
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GetHuman1363844 started working on this issue
Oct 17th 3:10pm