Dear Crate and Barrel,**I just got married last March **** and I used your services for...

GetHuman1363844's customer service issue with Crate & Barrel from October 2018

21 similar
0 following
Help with my Crate & Barrel issue
First: share to improve GetHuman1363844's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1363844 to get a Crate & Barrel rep on the line!
Always use the GetHuman Phone tocall Crate & Barrel. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1363844 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1363844's own words
Dear Crate and Barrel,**I just got married last March **** and I used your services for the wedding registry, which all of your staff here in the Philippines were so helpful and kind. It's just that on October *, ****, my husband opened our refrigerator and found that our Cha-Cha Pitcher had cracked internally overnight. When I brought it to Crate and Barrel today, they said they cannot take it back because it's "normal wear and tear," it had "already been used" and "there's no warranty for glass and homeware." When I told them that it's not even regular wear and tear, it wasn't dropped or anything, they told me to try contacting you in the USA to see if anything can be done, because as far as the Philippine unit goes, they will not do anything about it. I have attached photos of the pitcher in this inquiry. The store that I returned the item to was in SM Makati, and I spoke to Jessica Sarmiento. I left the pitcher with them so that their higher manager can see it too. **Attached in this email are photos of the pitcher, as well as the registry list showing that the pitcher was given to me. the item is number ***-***. Crate Philippines is also CCd in this email.**Thank you,*Saira
GetHuman1363844 did not yet indicate what Crate & Barrel should do to make this right.
I have an issue with Crate & Barrel too
How GetHuman1363844 fixed the problem
We are waiting for GetHuman1363844 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Crate & Barrel's attention and get better help faster. Tap below to get started.
Having Crate & Barrel issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Crate & Barrel email you?
This email address isn't valid
Follow this issue
See how GetHuman1363844 fixes it.
This email address isn't valid

Crate & Barrel

Customer service issue
Reported by GetHuman1363844
Oct 17th, 2018 - 3 mons ago
I have an issue with Crate & Barrel too
Not resolved
Seen by 2 customers so far
Similar issue to 21 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1363844 started working on this issue
Oct 17th, 2018 3:10pm