Last month I contacted Cox to switch my phone service over from Frontier. I cancelled F...

GetHuman2954939's customer service issue with Cox Communications from May 2019

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The issue in GetHuman2954939's own words
Last month I contacted Cox to switch my phone service over from Frontier. I cancelled Frontier and spoke with three Cox reps over the confusing matter of porting my number to Cox, which originally was done that day, then it was supposed to be five days to complete. All of these conversations were recorded. The last Cox rep I spoke to called me at the home number (***-***-****) while we were live on my cell to assure me that number was ported over and the service was transferred.*Three days ago, I received a bill from Frontier. A Frontier rep told me that my number was not ported over and that my account with them was still active.*I am extremely frustrated with both Cox and Frontier, and am thinking of doing away with this service altogether and am considering moving my Internet and TV over to another provider.

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Cox Communications

Customer service issue
Reported by GetHuman2954939
May 20th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 1169 others
0 customers following this

Timeline

GetHuman2954939 started working on this issue
May 20th, 2019 5:32pm

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