My wife & I reside at **** Pebble Drive in Roanoke, VA. On ******** my wife made a ser...

GetHuman1884018's customer service issue with Cox Communications from January 2019

12 views | 614 similar | 0 following
Help with my Cox Communications issue
First: share to improve GetHuman1884018's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1884018's next move: call Cox Communications.
The best way to get your problem resolved is to tap the button below to start calling Cox Communications. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1884018 may need:
Account name, Account email, Account number, Account PIN, Account phone number, and Account service address
The issue in GetHuman1884018's own words
My wife & I reside at **** Pebble Drive in Roanoke, VA. On ******** my wife made a service call to Cox to report poor cable quality (picture tiling) that had been occurring for weeks. The following day your technician arrived at our home. After describing the problem the technician examined the connections and told us someone had connected the cable incorrectly after undoing the tied wires behind my living room tv. He did bother retyping the wires* instead just shoved the back behind the tv. We also noticed that he tracked mud across of living room carpet. My wife had to clean the carpet and either your technician didn't notice his mess or didn't dare. I suspect the later because he also replaced an old splitter mounted on the exterior wall of our house and never bothered reattaching the new splinter to the house. Instead, he just left a section of cable above our basement stairwell jutting out loose from the house. It looked very unprofessional. I am not a fan of Cox Cable as I believe your service has slipped badly and the costs are very unreasonable. I am seriously considering switching service to your competition after having your service for ** years. In the meantime, do not send the same technician to my house. **David*Pam Lyon

GetHuman1884018 did not yet indicate what Cox Communications should do to make this right.

How GetHuman1884018 fixed the problem

We are waiting for GetHuman1884018 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
Having Cox Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1884018 fixes it.
This email address isn't valid

Cox Communications

Customer service issue
Reported by GetHuman1884018
Jan 3rd, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 614 others
0 customers following this

Timeline

GetHuman1884018 started working on this issue
Jan 3rd, 2019 12:34am