To Whom it may concern:* On ***** I went to the Cox store to exchange my remote. Whil...

GetHuman-runnero's customer service issue with Cox Communications from November 2018

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The issue in GetHuman-runnero's own words
To Whom it may concern:* On ***** I went to the Cox store to exchange my remote. While there I was advised that a new system was being introduced and I should change to it now. I brought the new Contour home and attempted to install it. For various reasons, including my health, I couldn’t complete it. I called your help line and a technician attempted to help me on line which didn’t work out well. So I asked for an adviser to be scheduled to visit my home and complete the installation. On ***** a technician did arrive and completed the task. For doing this I was charged $**. * Now I have been a customer with Cox for more then ** years and use a bundled service resulting in a monthly bill of $***. Do you really believe I should be billed for the installation service? I would appreciate it if you credit my account for that $**.* Thanks

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Cox Communications

Customer service issue
Reported by GetHuman-runnero
Nov 21st, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 473 others
0 customers following this

Timeline

GetHuman-runnero started working on this issue
Nov 21st, 2018 2:44pm

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