I had Cox account w*my fianc* listed for account access. We moved & the account was in my fianc*’s name & I was on account to have access. We returned old equipment by mail with boxes provided by Cox, but the final bill didn’t reflect it. The mistake was corrected but we were told we had a balance for the last month from our old address. We asked to transfer that balance to our new billing address. The rep said no problem & could break up payment over * months. We assumed it was as our bill increased & made the payments. This was almost * years ago & I just received a collection notice & the amount is double what our monthly bill was. I’m not sure what happened but can you tell me why this was sent to coleections?
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