I had Cox account w*my fianc* listed for account access. We moved & the account was in...

GetHuman-marymcho's customer service issue with Cox Communications from August 2018

3 views
 | 
195 similar
 | 
0 following
Help with my Cox Communications issue
GetHuman-marymcho's next move: call Cox Communications.
The best way to get your problem resolved is to tap the button below to start calling Cox Communications. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-marymcho's own words
I had Cox account w*my fianc* listed for account access. We moved & the account was in my fianc*’s name & I was on account to have access. We returned old equipment by mail with boxes provided by Cox, but the final bill didn’t reflect it. The mistake was corrected but we were told we had a balance for the last month from our old address. We asked to transfer that balance to our new billing address. The rep said no problem & could break up payment over * months. We assumed it was as our bill increased & made the payments. This was almost * years ago & I just received a collection notice & the amount is double what our monthly bill was. I’m not sure what happened but can you tell me why this was sent to coleections?
GetHuman-marymcho did not yet indicate what Cox Communications should do to make this right.
I have an issue with Cox Communications too
How GetHuman-marymcho fixed the problem
We are waiting for GetHuman-marymcho to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
Having Cox Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-marymcho fixes it.
This email address isn't valid

Cox Communications

Customer service issue
Reported by GetHuman-marymcho
Aug 14th, 2018 - a yr ago
I have an issue with Cox Communications too
Not resolved
Seen by 3 customers so far
Similar issue to 195 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account name
Account email
Account number
Account PIN
Account phone number
Account service address
Timeline
GetHuman-marymcho started working on this issue
Aug 14th, 2018 12:48am
GetHuman-marymcho shared this issue with your circles on Google+
Aug 14th, 2018 12:49am