Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mclicata may need:
Order number, Billing address, Email address on the account, Name on the order, and Membership number
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-mclicata's own words
I am very frustrated regarding an online patio furniture order. I ordered on ****. One box was damaged prior to arriving via CEVA - I was not called to alert me of the damage and had to refuse part of the order. I contacted Costco (on the day of delivery - ****) and was informed that I could NOT use the part of the order that was delivered as the furniture needed to be returned as a 'set'. I was told it would not be any type of problem to have the return * replacement processed by ****. I am not being advised that delivery * return can not be guaranteed by **** and this is a very big problem as I need the large car sized box out of my garage. In addition I need the furniture for ****. I was very clear on **** about this and was assured no to worry over it. Now I am getting the run around on all fronts and even asking to have the issue escalated I was told would take **-** hours. There are many places where these issues could have been avoided and were not - !
GetHuman-mclicata did not yet indicate what Costco should do to make this right.
I have an issue with Costco too
How GetHuman-mclicata fixed the problem
We are waiting for GetHuman-mclicata to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.