I am a new Costco Business Member. On ******** I contacted Harland Clarke to learn abou...

GetHuman-bentonbi's customer service issue with Costco from November 2018

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The issue in GetHuman-bentonbi's own words
I am a new Costco Business Member. On ******** I contacted Harland Clarke to learn about ordering personal checks. I spoke to Maria. I told her I am a Business Member and wanted to know the costs for *** single, basic blue safety checks. She quoted me $**.** for the checks and $*.** for shipping. I thanked her and told her I wanted to check with my bank as the cost didn’t seem competitive. I then look up the price on line where they are listed at $**.**. I called Harland Clarke back and Maria answered again. I asked her why she quoted me $**.** when they are $**.**. She couldn’t (or wouldn’t) give me an answer. I then asked her how much shipping would be on the $**.** price. She then admitted that there is no shipping cost and that the $*.** is optional if you want to track your shipment. She said the only other cost would be sales tax for where I live, or $*.** for an order total of $**.**, not $**.**. I found their practice to be very deceptive and something you should look into. Costco can only be as good as the companies it does business with. *Please look into this deceptive practice and contact me. *Sincerely,*Mary Moore-Benton

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Customer service issue
Reported by GetHuman-bentonbi
Nov 3rd, 2018 - 4 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 1038 others
0 customers following this


GetHuman-bentonbi started working on this issue
Nov 3rd, 2018 6:11pm

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