I feel misled and taken advantage of by tis whole situation

GetHuman-msbartor's customer service issue with Consumer Reports from August 2018

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The issue in GetHuman-msbartor's own words
I was trying to find out if the brakes were faulty made with cheap metal and why it wasn’t covered ... I lease aVW Tiguan from Paul Clark of Brockton Ma I paid &***.** for a matenous coverand I have ** months left on lease-* the brakes had to be replace$***.** out of my pocket the car only had **,*** miles. On it I’m wondering if this is the brakes product cause usually you don’t need brakes until **,*** ** to ** ,** miles and I was told that my $***.** covers oil changes and reg maintenance- Really I have had two oil changes at $**.** each which was covered my name Barbara Bartorelli *** Division St brockton Ma *****. Cell ***-***-****
That I don’t believe a * yeR old car with **,*** miles on it should have all** brakes go so quickly unless this has happen to other Tiguan’s . Also all new cars come with a * year warranty don’t they
I would like to retrieve my $***.** if possible Also are the VW company knowingly have faulty Tiguan brakes with any othe customer
This is my second leased vehicle with this co. And first lease I had full coverage second lease they had me pay $***.** for coverage
No i didn’t know what to do I was so upset that I was misled on maintaining vehicle for extra $***.** - they gave me option but I wanted to have security while I had my lease so I got coverage plan And I did post on FB
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Consumer Reports

All around brakes
Customer service issue
Reported by GetHuman-msbartor
Aug 14th, 2018 - a yr ago
I have an issue with Consumer Reports too
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Seen by 19 customers so far
Similar issue to 70 others
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Timeline
GetHuman-msbartor started working on this issue
Aug 14th, 2018 1:40pm
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Aug 14th, 2018 1:40pm
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Aug 14th, 2018 4:31pm
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Aug 14th, 2018 4:47pm
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Aug 15th, 2018 5:29pm
GetHuman-msbartor shared this issue with others over email
Aug 15th, 2018 5:31pm
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Aug 15th, 2018 5:32pm
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Aug 15th, 2018 5:35pm
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Aug 16th, 2018 2:55am
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Aug 16th, 2018 2:59am
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Aug 16th, 2018 2:59am
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Aug 17th, 2018 12:00am
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Aug 17th, 2018 3:25pm
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Aug 17th, 2018 3:56pm
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Aug 17th, 2018 8:40pm
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Aug 17th, 2018 8:58pm
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Aug 18th, 2018 3:08am