I have been trying for * weeks to Consumer Cellular to help my neighbor, a senior, orde...

GetHuman4358508's customer service issue with Consumer Cellular from February 2020

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Before contacting them, items GetHuman4358508 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman4358508's own words
I have been trying for * weeks to Consumer Cellular to help my neighbor, a senior, order a phone and monthly service...I never get anyone on the phone, just long wait of ** min..if I leave message to have someone call me back they either never call or hang up before I get to the phone! They need a special number just for NEW customers, as just asking for social security number is for current customers...where do I reach someone here...I have been a customer for couple years and never had a problem reaching anyone there til now...where do I call to get someone on phone as cannot order on a computer..

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Consumer Cellular

Customer service issue
Reported by GetHuman4358508
Feb 13th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1056 others
0 customers following this

Timeline

GetHuman4358508 started working on this issue
Feb 13th 11:25pm