Consumer Cellular Customer Service Issues

My Consumer Cellular red phone was working fine, but now when I try to open it, there is no response. The only time it shows any sign of life is when I put it on the charger. It lights up with the battery icon at [redacted]% and sometimes drops to 99%. I did wipe it lightly with a disinfectant, but I don't believe any liquid (like chlorine bleach) could have gotten inside the phone. How can I troubleshoot this issue with my phone?

From: M.D. Consumer Cellular Flip Phone: [redacted] Landline: [redacted] Dear Support, 1. Caller ID Issue: I recently acquired this phone, but recipients see the wrong caller ID information. Despite my previous attempts to rectify this, the problem persists. When can I expect a solution? 2. Real-Time Text (RTT) Feature: Although my phone has RTT in the settings, the feature does not function as expected. I am seeking information on the most affordable phone compatible with RTT. My Oticon hearing aids are only compatible with iPhone 6 or higher, so does RTT work on iPhone 6 regardless of the other party's device? Is it similar to closed captioning where I can read what others are saying? I consulted the manual, but conflicting information has left me confused. It mentions no impact on voice calls but suggests limitations with non-specialized phones. As a hearing-impaired individual, how can I effectively communicate through this feature?

I recently had a frustrating experience with a customer service representative who was unhelpful. Despite attempting to ask two simple questions about my phone, he was unable to provide answers. Throughout our conversation, he remained silent and had long pauses while speaking. My queries were related to inserting numbers while texting and transferring old contacts to a new SIM card. The representative's unresponsiveness and repetition of information left me dissatisfied with the customer service provided. He did not even suggest seeking assistance elsewhere, such as visiting a Target store. I felt that his demeanor was dismissive, as his prolonged silences suggested a lack of interest in assisting me. I contacted Consumer Cellular around 1:30 for assistance, hoping for a more helpful interaction.

Hello, As a new customer living in a rural area, I had previously experienced call drops with my previous provider, Boost. Since switching to your service, I haven't experienced any dropped calls, which is impressive. Although I typically have 2 bars, I noticed an improvement to 3 bars when leaving a park in Torrance county, NM, which is mostly uninhabited. In case of an emergency due to my health condition, multiple sclerosis, I am concerned about the signal strength in such remote areas. Upon signing up, I received both a consumer cellular card and an AT&T card. I am curious if switching to the AT&T card would improve my reception in rural locations. Thank you for your support. Best, Carolyn

I have been a victim of cybercrime. Someone has gained unauthorized access to my Consumer Cellular account, changed my password, and locked me out. My account phone number is [redacted]. I need assistance in blocking access to my account and profile. How can I regain access and have this investigated? I received a suspicious email regarding a password reset that I did not initiate with the following details: [redacted]. The email contains alarming information about my web activities and demands payment in Bitcoin. I am concerned about my online security and need guidance on how to address this issue promptly. Thank you for your help, kM

I received an email from Consumer Cellular regarding password creation that has left me wondering if it's legitimate. The email prompted me to click a link to set a permanent password, requesting my account number and verifying information. Should I be concerned about the authenticity of this email? Alan

Despite numerous attempts contacting Consumer Cellular, Apple, and the app tech support for Capital One, I have yet to resolve the issue preventing me from receiving short message codes for verification. Spending hours on hold and calls resulted in no solution. Despite efforts from the customer service representatives, the problem persists. The inability to receive these codes is hindering my use of the app. Apple suggested the issue lies with my provider, Consumer Cellular. While previously satisfied with the service and phones provided, this unresolved matter has left me dissatisfied and frustrated.

Subject: Account Closure Confirmation Request I have attempted to cancel my service twice, and I am still being billed, either on my credit card or via mail. My account number is [redacted]67. My son, C. Cox, is authorized to handle my legal matters. Please confirm the following within 5 business days to his email address: 1) Confirmation that my account is closed. 2) Verification that my balance is zero and my account was paid in full without affecting my credit. 3) Cease any further communication with me after resolving this matter. If I do not receive a positive response regarding the above within 5 business days, I will have to escalate this issue. Sincerely, J. Cox (5-17-20) Please reply to C. Cox at bakerschoice1@[redacted]

I received my new Motorola MotoG7Power phone in March [redacted] to replace my old flip phone. I upgraded to include texting and data along with the phone service, which started on March 30, [redacted]. Despite being informed that my rate would increase to $25 plus tax, I experienced issues with my texting only recently on May 25. After contacting customer service on May 26, I discovered my texting service had been turned off. I was disappointed to learn that I had been charged for two months of services that I couldn't use. Despite the explanation that there had been some usage, I questioned this as the service was inactive. They have since restored my texting and data services. I find it concerning that I was billed for services I wasn't able to utilize and will think twice before recommending this company in the future. Thank you, Carole D.

I need to send a money order for my bill. I purchased an iPhone from them, but it didn't work. Despite my attempts, I couldn't get it to function, so I returned it. Now they are attempting to charge me $[redacted].91 for an item I no longer possess. This situation is challenging for me as a senior living on a fixed income. Can you please provide me with the mailing address where I can send the payment? Thank you.

I enrolled my mother, P.V., with Consumer Cellular wireless in November [redacted] primarily for her to communicate with her sister in Virginia. Due to her dementia, we got the ZTE wireless box for home internet, but only heard static. Despite multiple complaints and trying various solutions like changing SIM cards and towers, the issue persists. I've spent hours on calls and chats without a resolution, including having to disconnect during a previous call. The frustrating service has led me to consider reporting this to the Better Business Bureau and I request a full refund to my account [redacted].

I have been struggling with this issue since the beginning. I have requested multiple times for a phone with large numbers. Today, a representative named Eddy informed me that there are only two phones with large numbers available. The LINC phone I received is the second one, but unfortunately, I am unable to see the numbers on it. I specifically need a DORO phone, as I cannot afford to pay for phones that are mistakenly sent to me. Kindly send me a new DORO phone promptly so I can start using my device. If this matter is not resolved, I will consider switching to Sprint along with my son.

We recently switched our landline to a wireless home base provided by Consumer Cellular. My wife primarily uses this phone, but people she talks to often mention that she is cutting out and hard to understand. This issue did not occur when we were using the same phone as a landline previously. The phone number for this line is [redacted]. Additionally, we recently got cell phone service for two phones from Consumer Cellular, and these phones do not have the same problem. If we can't fix this issue, my wife is considering going back to a landline. Thank you, Warren F.

I contacted Consumer Cellular today as I have been a customer for several years. My old tablet is malfunctioning and keeps shutting off. I called to deactivate my flip phone because I received a new iPhone from Verizon today. I spoke to a representative after a 20-minute wait and obtained my account number and password. Verizon moved my number from the flip phone to the new iPhone, but now I cannot receive calls on the new device. I want to ensure I am not charged for any services after today's call. I am frustrated that both the tablet and the flip phone [redacted] need to be cancelled as they are still operational. Please deactivate these devices since I am not using them anymore. I have faced issues with Consumer Cellular before, and I hope these items can be shut off promptly.

I am currently facing issues with my iPhone SE and have no service. I am frustrated with having to repeatedly contact customer service for various problems. I am requesting to speak with a manager to address the ongoing issues I have encountered in the past weeks. I am a customer on the brink of leaving due to unresolved issues and lack of satisfactory solutions. I live alone and having a working phone is crucial for me. I urge for a prompt response and a better outcome to resolve these recurring problems. Please prioritize customer care and reach out to me today. Thank you for your attention. - Sharon

I am looking to switch back to the $20 per month plan. I exceeded my usage in January and February due to moving and not having a landline at the time. I don't think I have exceeded the $29 per month limit since then as I rarely use the phone since I have a landline. I am nearly 81 years old and don't really need this phone but I keep it for emergencies. Please advise on how I can make this change. Reach out to me at [redacted] Thank you, Thomas W. McCutchen

Hello, I submitted my fourth request to remove the former customer's name, Mahandra Patel, from my account's Caller ID. Despite previous assurances, it has not been resolved. If this issue is not fixed within ten days, I will escalate it to the FCC and Consumer Report. I previously agreed to have "WIRELESS CALLER" displayed instead. Kindly review the past interactions for accuracy. I am exasperated having to explain the situation to my contacts to avoid spam. Even "Unknown Caller" or "Wireless Caller" would be more acceptable. Thank you for looking into this matter. I left the chat due to the long queue wait time. Please email your plan of action to [redacted] Thank you. JC.

I've been trying to contact Consumer Cellular without success. My current phone got wet and is no longer working, so I need to purchase a new one. I would like to buy a Moto G7 for $[redacted] upfront. The standard sim card doesn't have good reception in my area, so they previously provided a different one that worked better with my old phone. You should have this information on file. My name is George L., and you can reach me at [redacted]. I appreciate your help with this. Thank you.

On 7/9, I attempted to log in to pay my bill but my usual laptop was not working, so I couldn't check the due date. The credit card website rejected all the passwords I tried to use, and resetting the password via text or email failed as the site didn't recognize my cell phone number. I contacted customer service at [redacted] on 7/10, where I was misled about a 30-minute wait time and faced issues with the callback system. I've now waited for around 45 minutes without a resolution. My main goal is to retrieve my password to access and settle my bill online, or at least arrange for a payment without logging in for this month.

I am interested in purchasing 2 Apple phones but have faced communication issues when trying to inquire about an offer. Despite having high credit scores, we were informed we didn't qualify, contrary to what was advertised. We plan to add another line to our account after being long-time AT&T customers. We are considering the Apple iPhone XR and iPhone 11 models. I hope to connect with customer service to get clarification on our eligibility and resolve any misunderstandings promptly. Thank you for your attention to this matter. Best, L. Ludwig