Consumer Cellular Customer Service Issues

I have been consistently receiving higher charges on my bill from Consumer Cellular. I have disputed $50 of the charges through Chase Bank, but while this matter is being reviewed, Consumer Cellular added an extra $10. When attempting to contact them, I was met with a 30-minute wait time and scheduled a callback for tomorrow at noon. If these additional charges are not removed, I am prepared to start a social media campaign. I have already informed Consumer Cellular about this course of action. Could someone from the management or legal team at Consumer Cellular provide me with their email address? I would like to communicate in writing with someone who has the authority to reverse these disputed charges.

I am experiencing multiple issues with my Samsung A20 phone and service provider. Accessing voicemail feels as challenging as trying to get into Fort Knox. Additionally, my outgoing calls are being labeled as "scam likely," making it difficult to reach anyone. Despite being promised Wi-Fi calling upon signing up, I am unable to utilize this feature. When calling long-time friends, unfamiliar names appear on the screen. I have been struggling to get assistance from customer service to address these problems. I used to have no trouble contacting them before becoming a customer, but now it seems impossible. I am beyond frustrated and disappointed with the service I have received in these first few days. I feel let down and misled, and I am eager to find a solution or consider canceling my subscription.

Hello, I am Tom Stack, Customer No. [redacted]93, with Mobile Number [redacted]. I recently attempted to upgrade from two S5's to unlocked S9's with Consumer Cellular. After providing both IMEI numbers to a Consumer Cellular representative, I was advised to request new SIM cards. Initially, I tried transferring the old micro SIM cards, not realizing they needed to be in nano format. A few days after the call, I installed the new SIM cards but have encountered difficulties transferring photos, texts, and contacts, leading me to believe my SIM card may be corrupt. Before seeking technical assistance, could you kindly send two new SIM cards to my address: [redacted] N. Penn St, Penn, PA [redacted]?

I am disappointed in the company's decision to terminate my friend's employment due to a customer's frustration. It seems unfair that my friend was judged based on the prior interactions the customer had with other employees. In this particular instance, my friend successfully resolved the issue despite the customer's initial agitation, showing professionalism and dedication to customer service. I believe it is essential for the company to consider the full context of a situation before making such drastic decisions. It would be beneficial if there were a process in place to thoroughly investigate such matters before resorting to termination. Fair treatment and due diligence should be fundamental principles in handling employee evaluations and terminations.

To the Customer Service Team, My spouse and I have been loyal customers of Consumer Cellular for several years. We greatly appreciated the exceptional customer service at the start of our relationship with your company. Regrettably, we have noticed a decline in the level of service recently. I have attempted to contact the service department on three consecutive days to address the poor coverage in our area and explore potential solutions like upgrading our phones. The first two attempts involved the automated call back system, but I never received a call back after the first attempt. The second time, I faced a 45-minute wait instead of the promised 15 minutes and couldn't wait due to a prior commitment. Today, the wait time was advertised to be over 30 minutes, which is disappointing and frustrating. As a result of this experience, my spouse and I are evaluating our options, possibly considering VOIP services, and will make a decision soon. It saddens us that the service quality we once praised to others has deteriorated significantly. We will reach out to cancel our service once we finalize our decision. Best regards, M and S Puhl

Dear Consumer Cellular Customer Service Department, I have decided not to use your service after multiple failed attempts to contact your customer service. I made several calls and chat attempts over the weekend, but the long wait times were consuming my high-speed data. The queue progress was slow, and I found it unreasonable to wait so long for assistance. I also encountered issues with the callback option not functioning properly, scheduling me at odd hours. I am perplexed by the numerous awards your customer service has won, as my experience has been quite the opposite. It's concerning that your department seems unreachable, leading me to believe there may be understaffing issues or assumptions about customers having ample free time. As a busy individual with multiple responsibilities, including caregiving, waiting for hours on hold is not feasible for me. I have not activated the SIM card or committed to your service, so I hope not to receive any bills. I have paid my current carrier to maintain service temporarily. If I do receive any charges, I will dispute them as I have not utilized your services. Easy access to customer service is crucial, and I hope my feedback emphasizes the need for improvement in this area. Sincerely, Holly F. Holverson

I recently purchased a new iPhone. After numerous unsuccessful calls, I was able to resolve the issue today. The wait times were extremely long, sometimes over an hour. Most representatives were helpful, except for one who was unaware of what to do and promised a callback within 3 hours. I had already waited 45 minutes for unhelpful assistance. The primary issue was that the SIM card was never activated, despite my multiple calls. I'm disappointed with the lengthy resolution process."

I'm trying to sign up my aunt for Consumer Cellular phone service. It's frustrating waiting on hold for customer assistance. It takes forever to add a line or resolve phone issues. In my opinion, they need more support for customers. Adding more staff would be common sense to improve service. Greed shouldn't come before customer satisfaction. Companies should prioritize efficiency and customer care. It seems like some companies forget to prioritize common sense. Have a good day.

I need assistance with my cell phone bill regarding international roaming charges. On 12/31/19, I enabled international roaming on my phone with only phone and text services, no data. I traveled to Vancouver, Canada from 1/6/20 to 1/9/20. Trying to contact Consumer Cellular on 1/9/20 to disable roaming was challenging. After being on hold by phone for 45 minutes, I tried online chat for another half hour before having to leave for an airplane. I received an invoice on 1/27/20 for $91.38 for the 4 days in Canada, with a substantial increase compared to my previous visit's charges. Currently in New Zealand using a local SIM since 1/10/20, I cannot reach Consumer Cellular using the international contact number provided on the website. I request correction of the current invoice and immediate disconnection of international roaming. I express frustration over the difficulty in contacting Customer Service, considering a switch to another provider due to this experience differing from my initial sign-up encounter where service was easily accessible and helpful.

I recently received an email from Consumer Cellular offering some protections. I tried to comply with their requests to sign in multiple times. After providing my phone number, it wasn't recognized. I then used the new smartphone number I bought from them, but it still wasn't accepted. When I replied to their email about this issue, it bounced back. I attempted to reach out through email again with the same result. Even after searching online for another email address, using the same one led to three more failed attempts. I'm frustrated with the computer system's barriers to getting assistance. If anyone can help me connect with Consumer Cellular directly via email instead of phone calls, I would greatly appreciate it. Thank you in advance for any assistance.

I have been attempting to contact your customer service. I was on hold for 19 minutes without receiving any assistance. When I called again, I was placed on hold once more, still without reaching anyone. I tried to use the chat option but was unable to get a response. It is disappointing that despite claiming to be the best, customer service seems lacking. Last month, I signed up for phone service with the expectation that my bill would be $55.00, excluding tax. However, upon receiving my bill, I noticed it amounted to $79.00, with a significant amount being taxes. I would appreciate a prompt resolution to this matter. Thank you.

I wanted to express my gratitude for the excellent service I received today. The representative who assisted me was incredibly patient and helped me resolve the issue with the lost contacts on my cell phone. Thanks to her, my phone is now working again and all my contacts have been restored. She truly deserves recognition for her expertise. I regret not getting her name, but she is a major reason why your customer service is top-rated. Thank you once again. - Gwen Rotole

I have been trying to help my senior neighbor order a phone and monthly service from Consumer Cellular for the past two weeks. However, I have been unsuccessful in reaching anyone on the phone despite waiting for 20 minutes each time. When I leave a message for a call back, they either never call or hang up before I can answer. It would be helpful if there was a special number for new customers as asking for a social security number seems to be for current customers only. I've been a customer for a couple of years and always reached someone easily until now. How can I contact them to place an order, as my neighbor cannot order online?

I have been trying really hard not to get upset, but I am past that point now. I have been attempting to pay my phone bill since my last payday, facing numerous issues. Despite obtaining a confirmation number, my phone is still off. I need it for work and for my children. I experienced many obstacles just to get this far. I made several calls, waiting 24, 18, and 15 minutes each time, without reaching a representative to pay my bill or discuss why my phone is still inactive. Additionally, I was overcharged last time when I was supposed to receive a $20 credit for overpayment on the prior bill. After speaking with the representative Tyler, I was promised an immediate refund to my card, which did not happen as stated. When I called back to inquire, another representative provided conflicting information.

Upon arriving in Vienna, Austria, I have encountered a problem with my cellular service, which is preventing me from making or receiving calls, potentially causing me to miss important business communication. Despite setting my iPhone to automatic network selection and rebooting the device, I am still unable to access cellular service. Currently, my only means of communication is through wifi. I kindly request assistance in restoring my cellular service for my number [redacted] while I am in Austria from Feb. 27 to March 12, [redacted]. I attempted to contact customer service in New York before my departure without success, experiencing long wait times on the phone. Please enable my cellular service so I can stay connected while abroad. Your help is greatly appreciated. Regards, AJ Elterman (Ecegul Elterman)

My spouse and I, T. and R. Turner, have been loyal customers of Consumer Cellular for several years. Every year from April 1st to November 1st, we reside at our summer retreat in Indiana where we utilize a hot spot for internet service from Consumer Cellular. In late October [redacted], I specifically requested the hot spot service to be deactivated until April 1st, [redacted], but unfortunately, it was not turned off as requested. Upon reviewing our monthly expenses, we discovered that we were billed for the unused service throughout the winter months. Subsequently, I contacted Consumer Cellular to rectify the situation, and even though I recall speaking to a representative in October, there was no record of such a request when I followed up in March [redacted]. Consequently, the service was terminated without incurring additional charges for March, but we are seeking a reimbursement or credit of $60.00 for the unutilized service. The discussion with the Consumer Cellular representative regarding this issue took place around March 1st, [redacted].

Regarding Case #[redacted]80: I bought a phone for my parents, who planned to travel overseas within a month. I inquired about unlocking the phone for international use, but was told they needed to have active service in the US for 30 days. After meeting this requirement, I contacted customer service to unlock the phone for a new provider. However, my parents reported that the phone was still locked. I was then instructed to make a payment before unlocking, despite providing previous transaction details. When requesting to speak to a supervisor, I was informed one was unavailable and the call ended abruptly. Regarding Case #[redacted]00, I have made regular payments but received a delinquent notice for Case #[redacted]80, with conflicting amounts and dates in collection letters and emails. Additionally, despite making payments in January and February for Case #[redacted]00, I was informed the account is now delinquent in early March. Attempts to resolve these issues via phone have been challenging due to long wait times and unreturned calls. If this matter is not addressed promptly, I may need to escalate it through alternative channels.

I am experiencing issues accessing the ConsumerCellular website since around February 14th. Despite trying three different browsers on both Windows 7 and 10 from my location, the connection always times out. My attempts to access the site have been unsuccessful. I have now involved my ISP in resolving this matter as it appears that changes to the CC website's security have led to my IP address being blocked. To manage my account, I currently have to rely on another internet connection at a relative's house to access the site and pay my bill. It's inconvenient to have to use public wifi just to access the ConsumerCellular website.

About a month ago, I was notified that my credit card payment was declined, so I made a payment by check. Subsequently, I learned from my relatives that my phone number was inactive. I made another check payment around February 20th. Today, I contacted customer service using my son's phone and was told that my number was not in their system, despite having it since [redacted]. I am concerned about the missing payments and the inability to locate my account. Please reinstate my phone number, [redacted], as soon as possible.

I recently received my new phone, but there was no activation code on the box. I managed to resolve that issue; however, I encountered another problem. I tried to contact customer service today, but unfortunately, I did not receive a call back. The phone is currently on voice assist mode, requiring too many taps to navigate. Despite trying various methods, I have been unable to access the settings to disable voice assist. Is there a way to perform a full phone reset remotely? The phone belonged to my 92-year-old mother who accidentally enabled voice assist while she was texting. Now, I am struggling to navigate the phone even to turn it off. When attempting to power it off, it requires multiple taps before shutting down.