I have been a customer of Consumer Cellular for many years and have gotten many to join...

GetHuman-mukiexii's customer service issue with Consumer Cellular from August 2018

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The issue in GetHuman-mukiexii's own words
I have been a customer of Consumer Cellular for many years and have gotten many to join. At this time I can no longer recommend you as a provider. your fairly new program to "upgrade" users when they go over their current plan first appears to benefit the customer. and in the initial month it probably does. But, being that most of your customers are seniors who aren't keeping their phones on their hips and who have this bill paid automatically, we are not aware of the overage until many months into paying for services that we not only didn't want buy also don't need and can't afford. There is no way to opt out of this "protection" or prevent unwanted charges unless we spend more time in the internet arena which we don't do or else we would use a different provider. There must be a more customer friendly fair way.
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Consumer Cellular

Customer service issue
Reported by GetHuman-mukiexii
Aug 21st, 2018 - a mon ago
I have an issue with Consumer Cellular too
Fixed
Seen by 5 customers so far
Similar issue to 292 others
0 customers following this
Items needed
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Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-mukiexii started working on this issue
Aug 21st 10:09pm
GetHuman-mukiexii indicated the issue is not fixed yet.
Aug 23rd 10:55pm
GetHuman-mukiexii indicated the issue is not fixed yet.
Aug 23rd 11:01pm
GetHuman-mukiexii indicated the issue is not fixed yet.
Aug 23rd 11:01pm