We cannot communicate with our phones!

GetHuman-karenwam's customer service issue with Consumer Cellular from August 2018

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The issue in GetHuman-karenwam's own words
I was trying to go thru the hoops of Customer Service phone. Very, very frustrating. ... Our phones frequently do not dial out and the call is dropped. There is no dial tone when we make a call so we can't tell if the call is going through, or even ringing.**I just made a call. The call was dropped. This has happened * times today.* *Someone has tried to call us * times and they cannot get through to us.**So we usually can't call out and rarely have a dial*ring tone. And people are having a hard time calling us.**This has been going on for approximately * months. We thought it was a glitch and would work itself out. It not only is not a glitch, but getting worse.
This was especially frustrating because we thought Consumer Cellular was a very reputable company.
Resolving all of the following issues: Our phones frequently do not dial out and the call is dropped. There is no dial tone when we make a call so we can't tell if the call is going through, or even ringing.**I just made a call. The call was dropped. This has happened * times today.* *Someone has tried to call us * times and they cannot get through to us.**So we usually can't call out and rarely have a dial*ring tone. And people are having a hard time calling us.**This has been going on for approximately * months. We thought it was a glitch and would work itself out. It not only is not a glitch, but getting worse.
We have been a customer for approximately * *** to * years.
Tried adjusting settings no luck. Sorry. We are not Techs.
I have an issue with Consumer Cellular too
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Consumer Cellular

Consumer Cellular
Customer service issue
Reported by GetHuman-karenwam
Aug 11th, 2018 - 7 mons ago
I have an issue with Consumer Cellular too
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Seen by 4 customers so far
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Timeline
GetHuman-karenwam started working on this issue
Aug 11th, 2018 6:02pm
GetHuman-karenwam indicated the issue is not fixed yet.
Aug 11th, 2018 6:03pm
GetHuman-karenwam confirmed the issue is fixed. Hooray!
Aug 12th, 2018 12:01am