How to restore Contacts from one Samsung Galaxy J*, to another.**First, a little background… I owned a Samsung Galaxy J* Phone and a few nights ago it dropped, still turned on, into a swimming pool. (Deep end of course…) The good people at my carrier, Consumer Cellular sent me a new J*, and sadly, that is where my problems began. You see, my first Galaxy J* was just that, a “Samsung Galaxy J*” and the one they sent me was a “Samsung Galaxy J* *”. Note the “*” because the problem was that the software between these two phones is different.*With my old phone, I could import from my microSD card. You just selected it, and bingo, everything came over just fine. But with the new phone, the “J* *” there is no way to select the microSD chip and in fact, the only selection was “Internal Storage”.*I spent three days, and countless hours on the phone with Consumer Cellular support. Now I should say here that they are very good service people and they really go to great lengths to help. But we couldn’t get to my Google Drive backup and they couldn’t tell me how to access that microSD chip. So finally they said I would have to talk to Google or Samsung themselves. By that time I was already frustrated and didn’t want to spend more hours on hold and constantly describing my situation. So I found a way to do it all myself, and I am happy to share that here.*Now note, this applies to the Samsung Galaxy J* *, but might apply to other Samsung phones if you can’t find a better way. Anyway, let’s first go over the basics…**What you will need…*- Your phone (obviously)*- A Laptop or PC that contains your contacts in some form.*- The USB cable to connect your phone to the laptop (usually included with the phone)**Before we begin…*- You are going to transfer your Contacts data as a VCard file (*.VCF), so the first thing you need to do is get your Contacts into that format. Many programs like Windows Contacts Manager can do this for you.*- I am not going to waste your time describing the VCF format or that kind of thing as the Web contains plenty of information about that.**Now, Step by Step…*- First, turn your phone on and when its powered up, connect it to your Laptop or PC. Remember at this point, your contacts data, in VCard (VCF) format should be somewhere on your computer.*- Next, Open Windows Explorer (NOT Internet Explorer, Windows Explorer) and verify that you can see your phone, now connected.*- Expand the view on your phone using Windows Explorer and you will see the first-level folders. Look for the one that says “Samsung”. Its usually near the bottom of the folders. This is where you are going to copy your contacts TO.*- Now, open a second Windows Explorer and find your VCard files. Where ever you store them, find them, and highlight all of the ones you want to copy. Or… Highlight them and click “Copy”.*- Now, go back to your phone and position your cursor in the “Samsung” folder. Right Click and select “Paste”. (Note, you can also drag and drop the files if you like.)*- You should now see a copy of the VCard files in the “Samsung” folder on your phone.*- Disconnect your phone from your Laptop or PC.*- Go to “Contacts” on your phone and open the menu at the upper right. You should see “Manage Contacts”.*- You should see a “Restore” selection of some kind, so use that, and select “Internal Storage” when it asks for the source of what you want to import. (Note that sometimes, as I am told, the phone will ‘see’ these itself and ask if you want to import them, but either way, import them.)*- Click the “Import” button and that should do it – you should see your contacts come into your phone.**Be sure to backup the data at some point, but now you can use your phone with your Contacts restored.
GetHuman-bruland did not yet indicate what Consumer Cellular should do to make this right.
I have an issue with Consumer Cellular too
How GetHuman-bruland fixed the problem
We are waiting for GetHuman-bruland to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.