I want to transfer some of my shares to a Charles Schwab account. They want to have a c...

GetHuman-jhutt_yh's customer service issue with Computershare from June 2018

Help with my Computershare issue
Log in to get an account statement. Seems simple enough. ... I want to transfer some of my shares to a Charles Schwab account. They want to have a copy of "the most recent statement". How do I get a statement that shows the most recent info for all my computershare holdings. Note: I haven't accessed the account for some time and couldn't remember my "favorite movie quote", so I'm now locked out!*Thanks.
You guys reset my account. Your "***istant" (obviously some sort of AI*thing, not a real person.) kept trying to send a TEXT to my landline phone, which can't accept it. I kept trying to explain this over and over, but got the same response "a TEXT has been sent to..." Completely useless.
I'll be bailing Computershare as soon as I get my new p***word (BY SNAIL MAIL, no less)!
Been a customer since ****. Always found the website awkward and hard to use. Now it's nearly impossible. I've spent literally hours trying to get a simple account statement.
I had to give up. Just too hard to use.
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Computershare

I need to get an account statement
Customer service issue
Reported by GetHuman-jhutt_yh
Jun 7th, 2018 - 2 mons ago
I have an issue with Computershare too
Fixed
Seen by 10 customers so far
Similar issue to 682 others
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Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman-jhutt_yh started working on this issue
Jun 7th 3:56am
GetHuman-jhutt_yh indicated the issue is not fixed yet.
Jun 8th 5:02am
GetHuman-jhutt_yh indicated the issue is not fixed yet.
Jun 8th 5:16am
GetHuman-jhutt_yh indicated the issue is not fixed yet.
Jun 8th 5:37am
GetHuman-jhutt_yh indicated the issue is not fixed yet.
Jun 11th 4:34am
GetHuman-jhutt_yh indicated the issue is not fixed yet.
Jun 11th 4:37am
GetHuman-jhutt_yh indicated the issue is not fixed yet.
Jun 11th 5:31am