I want to transfer some of my shares to a Charles Schwab account. They want to have a c...
GetHuman-jhutt_yh's customer service issue with Computershare from June 2018
Help with my Computershare issue
The issue in GetHuman-jhutt_yh's own words
Log in to get an account statement. Seems simple enough. ... I want to transfer some of my shares to a Charles Schwab account. They want to have a copy of "the most recent statement". How do I get a statement that shows the most recent info for all my computershare holdings. Note: I haven't accessed the account for some time and couldn't remember my "favorite movie quote", so I'm now locked out!*Thanks.
You guys reset my account. Your "assistant" (obviously some sort of AI*thing, not a real person.) kept trying to send a TEXT to my landline phone, which can't accept it. I kept trying to explain this over and over, but got the same response "a TEXT has been sent to..." Completely useless.
I'll be bailing Computershare as soon as I get my new password (BY SNAIL MAIL, no less)!
Been a customer since ****. Always found the website awkward and hard to use. Now it's nearly impossible. I've spent literally hours trying to get a simple account statement.
I had to give up. Just too hard to use.
I have an issue with Computershare too
How GetHuman-jhutt_yh fixed the problem
We are waiting for GetHuman-jhutt_yh to fix the problem and share the solution with the rest of us customers.
Please help with my Computershare issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.