In July **** I made a payment on a Commenity Account in the amount of $**.** which left...

GetHuman-roeeor's customer service issue with Comenity Bank from January 2020

Help with my Comenity Bank issue
First: share to improve GetHuman-roeeor's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-roeeor may need:
Bank Account Number, Social Security Number, Home Address, Name of Account Holder, Phone Number, and Email on Account
The issue in GetHuman-roeeor's own words
In July **** I made a payment on a Commenity Account in the amount of $**.** which left a balance on the account of $**.**. Not realizing I needed to make a $** payment. On Aug statement I was charged a late fee of $**. The payment was not late but short $*.**. I spoke to customer service * times and they refused to make an adjustment. Now this is an account for a store that has closed. I just opened a bill from Commenity today dated ********* showing a new balance of $***.**. I owed $**.** in July. Very disappointed with the customer service I received and need someone to call me who can actually solve this problem.*Marion Pagios

GetHuman-roeeor did not yet indicate what Comenity Bank should do to make this right.

How GetHuman-roeeor fixed the problem

We are waiting for GetHuman-roeeor to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Comenity Bank's attention and get better help faster. Tap below to get started.
Having Comenity Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Comenity Bank

Customer service issue
Reported by GetHuman-roeeor
Jan 9th, 2020 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 784 others
0 customers following this

Timeline

GetHuman-roeeor started working on this issue
Jan 9th, 2020 5:52pm