In July **** I made a payment on a Commenity Account in the amount of $**.** which left...

GetHuman-roeeor's customer service issue with Comenity Bank from January 2020

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The issue in GetHuman-roeeor's own words
In July **** I made a payment on a Commenity Account in the amount of $**.** which left a balance on the account of $**.**. Not realizing I needed to make a $** payment. On Aug statement I was charged a late fee of $**. The payment was not late but short $*.**. I spoke to customer service * times and they refused to make an adjustment. Now this is an account for a store that has closed. I just opened a bill from Commenity today dated ********* showing a new balance of $***.**. I owed $**.** in July. Very disappointed with the customer service I received and need someone to call me who can actually solve this problem.*Marion Pagios

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Comenity Bank

Customer service issue
Reported by GetHuman-roeeor
Jan 9th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 784 others
0 customers following this

Timeline

GetHuman-roeeor started working on this issue
Jan 9th, 2020 5:52pm

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