In July **** I made a payment on a Commenity Account in the amount of $**.** which left...
GetHuman-roeeor's customer service issue with Comenity Bank from January 2020
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The issue in GetHuman-roeeor's own words
In July **** I made a payment on a Commenity Account in the amount of $**.** which left a balance on the account of $**.**. Not realizing I needed to make a $** payment. On Aug statement I was charged a late fee of $**. The payment was not late but short $*.**. I spoke to customer service * times and they refused to make an adjustment. Now this is an account for a store that has closed. I just opened a bill from Commenity today dated ********* showing a new balance of $***.**. I owed $**.** in July. Very disappointed with the customer service I received and need someone to call me who can actually solve this problem.*Marion Pagios
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