In July **** I made a payment on a Commenity Account in the amount of $**.** which left...

GetHuman-roeeor's customer service issue with Comenity Bank from January 2020

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The issue in GetHuman-roeeor's own words
In July **** I made a payment on a Commenity Account in the amount of $**.** which left a balance on the account of $**.**. Not realizing I needed to make a $** payment. On Aug statement I was charged a late fee of $**. The payment was not late but short $*.**. I spoke to customer service * times and they refused to make an adjustment. Now this is an account for a store that has closed. I just opened a bill from Commenity today dated ********* showing a new balance of $***.**. I owed $**.** in July. Very disappointed with the customer service I received and need someone to call me who can actually solve this problem.*Marion Pagios

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I have a credit card through LOFT which is a Comenity Bank card. In July, I made...This $** payment was made over the phone on ******* with Commenity Bank .....BUT...My account was closed by me to Comenity Bank in July*****. I spoke with a repres...repeated collection calls on a commenity bank account that is closed....Where do I send my payment to Comenity bank?*Address and phone*I didn't open any account with comenity bank.Comenity bank reported late payments which drastically affected my credit score...What is another name for Comenity BankGetHuman*******'s next move: talk to Comenity Bank again when they open.*Comenity...
FIX: Just kept trying to reach Comenity. When I called, automatically reached Frau...I would like late payments removed from my accounts I have through Comenity Bank...
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Comenity Bank

Customer service issue
Reported by GetHuman-roeeor
Jan 9th, 2020 - 4 years ago
I have an issue with Comenity Bank too
Not resolved
Seen by 12 customers so far
Similar issue to 784 others
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GetHuman-roeeor started working on this issue
Jan 9th, 2020 5:52pm