in December I sorrily opened a Victoria Secret's credit card. Worst mistake of my cre...

GetHuman-joanae's customer service issue with Comenity Bank from February 2019

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The issue in GetHuman-joanae's own words
in December I sorrily opened a Victoria Secret's credit card. Worst mistake of my credit life. The person at Victoria's entered the wrong address on the application unbeknownst to me I received a call asking why I did not pay and stated I have never received a Statement or Credit Card. When I asked the address on file, it was somewhere in St. Louis - I have never lived in St. Louis. I got a lecture about the late charges, etc. and stated since I have NEVER received a statement and I am not paying late fees. SO - A statement was to be sent. Got another call today and the person stated, a statement was sent on February *th and delivered to me on February **th - that was a SUNDAY - mail is not delivered on a Sunday.*Now the person I talked to today, wanted me to send a payment without an account number - NO WAY would I trust Comedity to receive MY MONEY without an account number. I WANT A STATEMENT SENT TO ME !!!! Also - the late fees are BS because I never got a statement. When have you sent a payment to a large institution without a statement. I WILL NEVER ASSOCIATE WITH COMENITY BANK AGAIN - I PROMISE. JUST SEND MY STATEMENT !!!!!! I don't know what I must beg for a statement, your bank is SCREWED UP and a RIP OFF.
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Comenity Bank

Customer service issue
Reported by GetHuman-joanae
Feb 15th, 2019 - 8 mons ago
I have an issue with Comenity Bank too
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GetHuman-joanae started working on this issue
Feb 15th 4:15pm