I went to a Kays at Waugh Chapel MD to get a ring resized on Saturday (** NOV). They of...

GetHuman-tjfichte's customer service issue with Comenity Bank from November 2018

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The issue in GetHuman-tjfichte's own words
I went to a Kays at Waugh Chapel MD to get a ring resized on Saturday (** NOV). They offered a deal where I return the ring on the **th and repurchase the same kind of ring for a discounted price in the right size on the **th. I went back on the **th to buy the ring again for $*** cheaper and the transaction went through. However, my down payment from my bank for the first ring hasn’t been returned at all and my Kay card says I have the full balance available. Basically, the second ring hasn’t been purchased according to my Kay card but the first one was returned. I also want to confirm that I’m on the ** month no interest finance program for the ring. Thanks in advance!
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Comenity Bank

Customer service issue
Reported by GetHuman-tjfichte
Nov 29th, 2018 - 9 mons ago
I have an issue with Comenity Bank too
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GetHuman-tjfichte started working on this issue
Nov 29th, 2018 3:45pm