Comcast Customer Service Issues

I have been experiencing severe internet connectivity issues. After visiting the store on New Britain Avenue in West Hartford on November 20th, I spoke with the manager who advised me to purchase two xFi pods to improve the reception at home. Despite being promised a delivery by November 25th, the pods only arrived on December 16th. I was informed they were on back order and would arrive within two weeks, which didn't happen. Two different individuals attempted to install the pods but were unsuccessful. They followed all instructions provided, including using the app, signing in, and trying different rooms with no success. I kindly request a technician to come to my residence and assess the problem, as we have faced numerous challenges since switching to XFinity this year. Please contact me at [redacted] for further assistance. Thank you, Lynn G.

Tom, I wanted to bring to your attention that my account was transferred to Michael at [redacted]. After speaking to him, we agreed that he would reach out to you. However, when I attempted to contact him again, his voicemail indicated that he is out of the office until January 4, [redacted]. To add to my woes, I received a threatening notice about a past due amount exceeding $[redacted], which I am currently unable to settle. This situation is particularly challenging for me as I am still recovering from the unauthorized withdrawal of $[redacted] from my checking account by your overseas customer service team during our last interaction.

After the technician installed my service, they left an orange cable running from the pole to my house. They mentioned that it would be buried later. It's been since November, and the cable is still exposed on my property. I can't do any yard work because I'm worried about damaging it. Can you please let me know when this job will be completed? Thank you, Biffle P. Address: [redacted] Centerhill Martin Road, Collinsville, MS [redacted] Phone: [redacted]

Every day this month between 3 pm and 6 pm, my internet goes out both at home and at my workplace. I've been unable to report the outage through the app or online due to the removal of that feature. Despite the static report claiming no outages, my entire apartment complex and the one across the street have no internet. I'm hoping for a credit on my account as I've experienced over 60 hours of lost internet. When I contact customer service, I'm often told the issue is with my router. However, it's evident that the problem isn't isolated to my router since it affects over [redacted] apartments. The customer service representatives, who struggle with English, are dismissive and quick to blame customers. Despite subscribing to the 1 gig internet service, I have never received speeds exceeding [redacted] Mbps. Despite being advised to get professional installation, the speeds have only marginally improved over close to a year. Hopefully, with enough complaints, the service provider will take notice and address these recurring issues promptly.

I experienced an outage yesterday that didn't show on the Xfinity system. I resorted to using my phone's hotspot to work, attempting three times to contact support starting around 12:30 pm. Each live chat with agents ended without resolving the issue, despite being promised a call back within 30 minutes. The third try at 3:30 pm led to a call back at around 4:30/5:00 pm, but by then, I had already unplugged my router. I asked to escalate to a supervisor after unsatisfactory customer service experiences and repetitive troubleshooting with the representative. Sadly, after another 30 minutes, when I was meant to be transferred, I was abruptly disconnected, leaving me frustrated. Unfortunately, chatting with Xfinity's live agents has proven unhelpful for customers like me, highlighting the need for improvement. Even the last understanding agent acknowledged the need to escalate to a supervisor. Thank you.

Dear Customer Service, We are kindly requesting a reduction in our current bill as it currently stands at $[redacted], which exceeds our desired budget. With my husband transitioning into retirement on January 1st, we are exploring more cost-effective options for our cell phone services. We are aware of the availability of alternative TV providers, and my husband's graduate student is actively researching such options. Although we have been loyal customers of Comcast for many years, we are now looking to reassess our expenses. Any assistance in lowering our bill would be greatly valued. Thank you, A. Kochenberger

I just submitted this, and wanted to share my request. We are hoping to reduce our Comcast bill as we feel it's too expensive. With my husband retiring soon on January 1st, we are exploring options for both cell phone and TV services. We are satisfied with Comcast and would like to remain customers. Kindly review our account and see if there are any opportunities to decrease our monthly charges. Your assistance would be greatly valued. Thank you, A. Kochenberger

I have moved from the address associated with the account. The account is overdue, and I am willing to arrange payment. I am Michael Chastain, and Kendra Mezo, my ex-girlfriend, resides at the property with her two children, aged 4 and 6. Although she attempted to transfer the services to her name, it was unsuccessful as the account remains in mine. I have since switched to Spectrum and am unable to cover the nearly $[redacted] outstanding balance.

I recently received an email informing me of a price increase, adding to the $20 rise I encountered just two months ago when a special deal ended. As a widow on social security, I've been reducing my services by removing an internet box and some channels to save money. Unfortunately, now I have a TV that won't even pick up local channels, which was unexpected. With no added benefits to justify the constant price hikes, I may have to consider switching to either Dish or Direct to make cable affordable. It's disappointing to see prices going up during such tough times when many are struggling to afford basic necessities.

Account number [redacted] with service address at [redacted] Sierra Lane, Suite F, Dublin, CA [redacted]. I unfortunately made an error sending my rent check to this account by mistake. Instead of notifying me, you deposited it and issued a bill showing a $14,[redacted].94 credit. After speaking with customer service, I was advised to contact my bank due to it being a lockbox system. Despite this, upon reviewing the cleared check, it was manually stamped and deposited even though it wasn't made payable to Comcast, for a $[redacted].06 bill. My bank can assist, but a refund would take 90 to [redacted] days. I am requesting an immediate full refund of the erroneously deposited check for $15,[redacted].06. Thank you.

I am attempting to settle an old account in order to resume service with my new account. I am becoming increasingly agitated as I have been dealing with this for two hours now. I am at the point where I am considering switching to a different provider. Please assist me, and if possible, connect me with a representative located in Massachusetts, United States. I am frustrated with attempting to resolve this matter with representatives from other countries as it has been unsuccessful. Despite my efforts, I have not made any progress. Thank you for your understanding, but if you are unable to assist, I will have to discontinue my attempts. I am trying to make a payment, but I am unable to do so. This situation is frustrating.

I originally opted out of paperless billing but it accidentally switched when I urgently paid a late bill online. I prefer receiving my bill by mail at my home address. Having to rely on an old email and constantly reset my password is frustrating. Kindly resume sending my bill via mail promptly. Thank you.

Around 9:00 pm last night, my internet went out. The xfinity bot informed me of a power outage in my area causing the internet issue. However, there was no power outage on my end. I'm trying to determine if the internet outage is due to an electrical problem at a Comcast hub impacting all customers or if it's isolated to my house due to a potential cable issue from a fallen tree branch. Despite rebooting my gateway multiple times, the internet light remains off. I'm seeking clarification on whether this outage is widespread even though my power is fine, or if it's specific to my house. I would also like to know the estimated repair time for this issue.

Comcast service is needed desperately in our subdivision. We have tried for over two years to get Comcast to extend the service down our approximately 3 football fields long neighborhood. We have gathered interest from neighbors multiple times, but they keep asking if we can provide more potential subscribers. We are currently stuck with poor alternatives like Huge Net and Frontier, which offer bad service and terrible customer support. Despite being willing to pay a connection fee, Comcast has not made an effort to expand to our 12 homes, with two more under construction next year. We believe many residents would switch to Comcast for internet and cable if given the chance. It's frustrating that loyal customers like us are being denied reliable service. Working from home, good internet is essential for us. We hope Comcast can reconsider and provide service to our area. Sincerely, Dan F. [redacted] Constantine, MI [redacted]

I am experiencing ongoing issues with my account, receiving bills with a high balance despite canceling the service due to financial constraints. Despite trying to return the equipment, I encountered difficulties reaching customer support during the Covid period. A representative assured me that my case would be escalated to management for resolution. I am a recipient of government assistance and facing financial hardship, making it impossible to pay for services I am not using. I am requesting a thorough review of my account and prompt assistance in resolving this matter. Kindly acknowledge this concern and provide a response to my emails provided. Thank you.

My name is Carole C., located at [redacted] South Main Street, Old Forge, Pennsylvania. I've been trying to address an issue with my bill, which seems to be incorrect. Despite my efforts, I have been unable to reach anyone for assistance. This situation is distressing, as I simply want to resolve the matter related to last month's charges. At 75 years old, navigating this process is frustrating. Please contact me to rectify the billing error. Thank you.

I require urgent assistance. I've experienced extreme frustration with the Xfinity/Comcast customer service. After being on the phone for 2 hours, I was disconnected four times and transferred eight times. This is unacceptable. I have struggled for years to access the Xfinity/Comcast App due to incorrect information on our account. Despite seeking help, I am stuck in a loop between your phone service and store, each pointing me to the other. Please contact us immediately at ([redacted]5) to resolve the login issue caused by multiple incorrect emails on our account. This situation is incredibly frustrating, and I urgently need it fixed.

I require assistance from a live agent due to my health condition impacting my ability to text and see. After a frustrating phone call with a recording that led nowhere, I urgently need to address unwanted calls and learn how to block them. Despite trying to communicate via messages, speaking directly to an advisor is crucial. Comcast, a provider we rely on heavily being on fixed incomes and disabled, seems expensive compared to AT&T. Continuous internet disconnection issues persist even after supposed fixes for the past decade due to what's known as an "intermittent signal." I would appreciate a phone call at [redacted], as any internet disruptions also affect my landline. Thank you, Audrey

As a teacher working from home, I have been experiencing ongoing connectivity issues despite Xfinity sending two technicians to replace the modem. The latest technician identified the need to change the wiring inside and outside the residence. However, during the visit today, it was found that running new wiring required access through other units in the attic. I have contacted the property manager, who requires correspondence from Comcast regarding the necessary changes. Despite reaching out to Comcast, they were unable to provide the required documentation, even after a request to speak to a supervisor. This situation is severely impacting my ability to teach, even after increasing my internet speed as suggested. The resolution now seems to lie in sending the property manager an email to coordinate access through other units for the wiring changes. I am simply seeking assistance in obtaining this letter to resolve the issue and continue my work effectively.

Today, the service crew visited our property located at [redacted] Empire Grade, Santa Cruz, CA, to perform some repairs. When one of the crew members arrived, I advised him to lift the gate as it wasn't locked. They worked on the gate area and also addressed an issue with the pole by the road. Our gate keypad has been damaged and taped up, rendering it unusable. We are eager to have it fixed as soon as possible. This occurred on January 16 around 1 p.m.