Regarding two open tickets:**CR********* issued by Christine ******* *-*. Cannot access...

GetHuman-jeanhes's customer service issue with Comcast from January 2019

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The issue in GetHuman-jeanhes's own words
Regarding two open tickets:**CR********* issued by Christine ******* *-*. Cannot access online xfinity account or Apple e-mail *** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *even though e-mail is accessible on iPhone and Xfinity.** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Christine reports Inhouse Xfinity malfunction the company** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * was working to correct, assured me someone would call from Tier *.** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *No call to date.**I also spoke with billing representative Randall **** when I could not access my account. *He reported my account*showed two forms of service where there should only be one and that he would investigate further. *He called **** to report he had been unable to resolve the issue and would continue to investigate**CR********* issued by Jane ******* * * * * * **. Still no xfinity account access or Apple e-mail although changed** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * xfinity password allows access to iPhone to send and receive e-mail** * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *Jane assured Tier * tech reps would resolve issue and call me.**No response from Comcast*Xfinity to date - * days without access to Xfinity Account which password linked to Apple e-mail also prevents use of e-mail.**Please respond. **** ***-**** or *****@***.com

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Comcast

Customer service issue
Reported by GetHuman-jeanhes
Jan 18th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 10694 others
0 customers following this

Timeline

GetHuman-jeanhes started working on this issue
Jan 18th, 2019 8:01pm

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