Hi my name is Earley Coleman and I'm trying for the last four months trying to get my b...

GetHuman1641145's customer service issue with Comcast from November 2018

Help with my Comcast issue
The issue in GetHuman1641145's own words
Resolve billing issue ... Hi my name is Earley Coleman and I'm trying for the last four months trying to get my bill resolved. There is a $** service charge on my bill which I did not authorize. It was called in as a problem on their line outside the residence. They sent a tech out to the area and now they're trying to bill me for a service call. Apparently the service tech said he did some work inside my residence which he did not. He did not resolve the problem to the issue that was going on outside my residence either. I've made numerous calls on this issue. It's been four months and every time I talk to one on this issue. They said they would handle the problem and fix it but each time I get a bill the problem has not been resolved. Today is November **-****. I just spent the last hour talking to "Keven" operator number is C*'. Trying to get this once again resolved to no avail. He put me in touch with the supervisor Ty in charge of billing escalation collections. She did not try to resolve the situation at all she told me that the bill is outstanding and it was legitimate and that I had no choice but to pay it. I would like to talk to somebody that can help me resolve this situation please. *Solution: remove the $** service charge and any late fees associated with it. For the past four months. *Earley Coleman ** Longwood Dr.*Joliet, IL ***** * ***-***-****
Whatever complaint you have you try to address it immediately they said that they will take care of it. four months later you're still addressing the same problem each and every month. You try phoning in to resolve the issue. You try going to the office trying to resolve the issue but to no avail. they all say that they are going to resolve the issue but never do.
GetHuman1641145 did not yet indicate what Comcast should do to make this right.
I've been a customer about ** years.
I have an issue with Comcast too
How GetHuman1641145 fixed the problem
Call the corporate executive relations office. I filed a complaint with them. And within ** hours they got back with me and reverse the charges and late fees. They promised to look into this matter further. there's no reason why it should take four months to resolve an issue like this.
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Comcast

ComCast XFinity
Customer service issue
Reported by GetHuman1641145
Nov 27th, 2018 - 9 mons ago
I have an issue with Comcast too
Fixed
GetHuman1641145 shared how to fix
Seen by 10 customers so far
Similar issue to 8916 others
0 customers following this
Items needed
Name on account
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Timeline
GetHuman1641145 started working on this issue
Nov 27th, 2018 10:25pm
GetHuman1641145 confirmed the issue is fixed. Hooray!
Nov 29th, 2018 8:56pm