Account ******************A repairman came to my home on March ** and replaced my old m...

GetHuman-otisfre's customer service issue with Comcast from September 2018

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The issue in GetHuman-otisfre's own words
Account ******************A repairman came to my home on March ** and replaced my old modem because it not longer worked. When he*left he took the old modem with him.* On April **, **** I received an email from Comcast stating that the old equipment Model *TG***G and Serial ****ACA*BD*** had been received and that my account had been updated to show that we received the above equipment. Every since then you have been charging me for old equipment not returned. I have not been paying this portion of the bill since I have confirmation that it was received by Comcast. Please check into this matter and remove the charges from my account but for you disrupt my services. I am not paying for equipment that was returned by the repairman and have an email to prove that it was returned. Check your email to from comcast concerning the return of the old modem. Comcast needs to have a billing number on the bill where you can contact them without haveing to search the internet. Thank you for your help in this matter.**Marilyn Freeman
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Comcast

Customer service issue
Reported by GetHuman-otisfre
Sep 24th, 2018 - 2 mons ago
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GetHuman-otisfre started working on this issue
Sep 24th 2:39pm