Account ******************A repairman came to my home on March ** and replaced my old m...

GetHuman-otisfre's customer service issue with Comcast from September 2018

1 view
6662 similar
0 following
Help with my Comcast issue
First: share to improve GetHuman-otisfre's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-otisfre to get a Comcast rep on the line!
Always use the GetHuman Phone tocall Comcast. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-otisfre may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman-otisfre's own words
Account ******************A repairman came to my home on March ** and replaced my old modem because it not longer worked. When he*left he took the old modem with him.* On April **, **** I received an email from Comcast stating that the old equipment Model *TG***G and Serial ****ACA*BD*** had been received and that my account had been updated to show that we received the above equipment. Every since then you have been charging me for old equipment not returned. I have not been paying this portion of the bill since I have confirmation that it was received by Comcast. Please check into this matter and remove the charges from my account but for you disrupt my services. I am not paying for equipment that was returned by the repairman and have an email to prove that it was returned. Check your email to from comcast concerning the return of the old modem. Comcast needs to have a billing number on the bill where you can contact them without haveing to search the internet. Thank you for your help in this matter.**Marilyn Freeman
GetHuman-otisfre did not yet indicate what Comcast should do to make this right.
I have an issue with Comcast too
How GetHuman-otisfre fixed the problem
We are waiting for GetHuman-otisfre to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Comcast email you?
This email address isn't valid
Follow this issue
See how GetHuman-otisfre fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-otisfre
Sep 24th, 2018 - 4 mons ago
I have an issue with Comcast too
Not resolved
Seen by 1 customer so far
Similar issue to 6662 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-otisfre started working on this issue
Sep 24th, 2018 2:39pm