Hi Team. URGENT REQUEST Websites are down.*Our internet service provider had two DHCP s...

GetHuman3896785's Technical Support issue with CloudFlare from November 2019

Help with my CloudFlare issue
The issue in GetHuman3896785's own words
Hi Team. URGENT REQUEST Websites are down.*Our internet service provider had two DHCP servers crash yesterday and when they finally got up and running, all three of our internet facing IP addresses have been changed.*After changing our zone records Crazy domains tell me that Cloudflare have a wildcard entry in place or the spefic named sub domains point to an incorrect IP.*Do I have access to change these as I need to or is it a service you provide?*Here is the IP's they should be pointed to*championship.pga.org.au*****.***.**.*****www.championship.pga.org.au*****.***.**.*****pgachamps.pga.org.au*****.***.**.*****www.thefairway.pga.org.au*****.***.***.****clubsupport.pga.org.au*****.*.***.*****www.communityinstructor.pga.org.au*****.*.***.*****magiq.pga.org.au*****.*.***.*****members.pga.org.au*****.*.***.*****reports.pga.org.au*****.*.***.*****tickets.pga.org.au*****.*.***.*****testlab.pga.org.au*****.***.***.***mailarchive.pga.org.au*****.*.***.*****services.pga.org.au*****.*.***.*****pga.org.au****.***.**.****communityinstructor.pga.org.au*****.*.***.*****partners.pga.org.au*****.*.***.*****imis.pga.org.au*****.*.***.*****join.pga.org.au*****.*.***.*****My regards*Clyde Hunter*IT Manager*PGA Australia************* or mobile ************

GetHuman3896785 did not yet indicate what CloudFlare should do to make this right.

How GetHuman3896785 fixed the problem
Sorry team, Had completely forgot that I had been given Cloud flare access when the new website was being built.* So have managed to log in and make the changes myself.*Thanks again.*Regards*Clyde
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CloudFlare

Technical Support issue
Reported by GetHuman3896785
Nov 6th, 2019 - a year ago
Fixed
GetHuman3896785 shared how to fix
Seen by 3 customers so far
Similar issue to 611 others
0 customers following this
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Timeline

GetHuman3896785 started working on this issue
Nov 6th, 2019 10:13pm
GetHuman3896785 confirmed the issue is fixed. Hooray!
Nov 6th, 2019 10:28pm