Clear Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Clear?
A:Press 5 and hold for a representative. You can also use our free service that can talk to Clear for you and report back. Q:
Does Clear offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-9pm EST. The least busy day is Tuesday, and the most busy day is Friday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Clear below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Clear phone number to document the phone system.
Here is how our research team describes the way the Clear phone system greets you: To cancel your membership, press 1. To manage your account, press 2. For HealthPass or vaccine inquiries, press 3. For billing, press 4. For something else, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5 and hold for a representative.
Below are some clips we've found from Clear's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Clear. We apologize for the inconvenience.
But we are currently experiencing higher than usual wait times.
To provide you with faster assistance, we recommend utilizing our convenient chat or support options.
Visit clearmead dot com slash support or our CLEAR app to chat with our digital ambassador, Clara, or email member services at clearme dot com.
We look forward to assisting you.
If you choose to remain on the line, this call may be monitored or recorded for quality assurance.
To cancel your membership, press one.
To manage your account, press two. For health pass or vaccine inquiries, press three."
Excerpt from a call with Clear
Monday, January 22, 2024 4:53 PM
They may need the phone number on your account
"Thank you for calling Clear.
For quick access to your account, visit my dot clear me dot to add family members, link partner accounts, adjust renewal settings, and more.
To get the fastest support, chat with our digital ambassador.
Clara at clearmead dot com slash support or on the clear app.
You can also email us anytime at member services at clearmead dot com.
This call may be monitored or recorded for quality assurance.
To cancel your membership, press one. To manage your account, press two.
For billing inquiries, press three. For TSA pre check-in enrollment provided by CLEAR, press four.
We'll need some information to cancel your membership.
To start, are you calling from the phone number associated with your account?"
Excerpt from a call with Clear
Wednesday, May 22, 2024 3:14 PM
The first phone menu
"Thank you for calling CLEAR.
For quick access to your account, visit my dot clear me dot com to add family members, link partner accounts, adjust renewal settings, and more.
To get the fastest support, chat with our digital ambassador.
Clara at clearmead dot com slash support or on the clear app.
You can also email us anytime at member services at clearmead dot com.
This call may be monitored or recorded for quality assurance.
To cancel your membership, press one.
To manage your account, press two.
For billing inquiry, press three.
For TSA prepaid and enrollment provided by CLEAR, press four."
Excerpt from a call with Clear
Monday, June 3, 2024 5:23 PM
What are the hours and when should I call?
Clear operates the call center for this 855-253-2763 phone number Mon-Fri 8am-9pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 298 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Clear call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Clear phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Clear staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Clear is Tuesday. The most busy day to call is Friday, which averages 35% more phone calls by comparison. Again, this is based on a sample of 298 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Tue
- Quietest
- Wed
- Thu
- Fri
- Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Clear
In summation, the best day to call Clear is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Clear staffs the call center well on Tuesday.
Why Customers Call Clear
If you have time to do a bit of reading before you call Clear, we recommend you read over some of our problem-specific articles.
What is Clear?
Clear is a secure identity verification and expedited airport screening program designed to enhance airport experiences for travelers in the United States. Clear uses biometrics technology, such as fingerprints and eye scans, to confirm a person's identity quickly and efficiently. By enrolling in Clear, users can bypass long security lines at participating airports, saving valuable time and stress. This program works seamlessly with TSA PreCheck, allowing members to combine the benefits of both programs for an even faster and more convenient airport experience. Clear aims to revolutionize the way people navigate airport security checkpoints, providing a frictionless and secure travel experience for individuals seeking an efficient and streamlined journey.
Is Clear free?
No, Clear is not free. Clear is a membership-based service that requires a subscription fee. As of now, Clear offers annual, monthly, or family plan options, each with its own pricing structure. The annual plan provides unlimited access to the Clear network for a year at a fixed cost, while the monthly plan requires a recurring fee billed each month. The family plan allows the primary member to add up to three adult family members at a discounted rate. Clear aims to provide a seamless and expedited travel experience for its members by offering dedicated lanes at participating airports and stadiums, helping them bypass long security lines.
How does Clear work?
Clear works by using biometric technology to verify your identity and expedite the security process at participating airports and stadiums. To enroll in Clear, you provide your personal information and then visit a Clear enrollment center where your fingerprints and irises are scanned to create a unique biometric profile. Once enrolled, you can use Clear lanes at security checkpoints to bypass the traditional ID verification process, allowing you to go directly to the physical screening. At airports, Clear members still need to go through the standard TSA screening, but the biometric identification speeds up the initial document check. Clear's technology aims to provide a faster and more efficient experience, reducing wait times and enhancing security for its members.
Top Clear customer service problems
Click the link above to get answers to just about any Clear customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Clear, and their purpose. Are any of these similar to the reason you are trying to call?
Reactivating Clear account: "I have a question about reactivating my Clear account."- From a call lasting 6m 23s , Jul 16, 2024 5:00 PM
Requesting refund and cancellation: "I don't want your service, refund me and remove me from your system."- From a call lasting 10m 17s , Jul 15, 2024 1:24 PM
Billing inquiry: "I wanna make sure I don't get charged a hundred and something dollars."- From a call lasting 5m 21s , Jun 30, 2024 8:15 PM
Billing discrepancy: "I just saw a charge come through on my bank account for two hundred and eighty-eight dollars for Clear, and we had only signed up originally for one year."- From a call lasting 9m 30s , Jun 6, 2024 6:01 PM
Membership cancellation request: "Hello? Yes. My name is Cecile. I would like to cancel my membership."- From a call lasting 10m 12s , May 22, 2024 3:14 PM
Assistance with using phone: "I wanted to know if there's anybody that could come show or anybody in the Austin, Texas area how to work this phone?"- From a call lasting 2m 37s , Mar 29, 2024 7:21 PM
Biometrics update needed: "When I went to the airport last time, the CLEAR agent said I needed my biometrics updated."- From a call lasting 4m 9s , Mar 15, 2024 3:32 PM
More Clear Customer Service Contacts
There are of course other ways to contact Clear customer service besides the phone. Below we list the best ones, by medium.
Clear Customer Help Desk / Web Support
As a last, sometimes only, resort- Clear customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Clear's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Clear agent. This phone number is Clear's best phone number because 3,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-253-2763 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Clear first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Clear has 1 phone number. It's not always clear what is the best way to talk to Clear representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Clear. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Clear. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.