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City of Cleveland Water Department Customer FAQ

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What is City of Cleveland Water Department's Phone Number?

The question we are asked most often is about how to talk to City of Cleveland Water Department customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I report a water quality concern or issue?

Yes, you can report any water quality concerns or issues to the City of Cleveland Water Department. We encourage residents to alert...
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Contact City of Cleveland Water Department customer service

Billing and Payments

How can I pay my water bill online?

To pay your water bill online, you can visit our official City of Cleveland Water Department website and log into your account. Once...
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Is there a penalty for late payment?

Yes, there is a penalty for late payment. The City of Cleveland Water Department imposes a late fee on overdue bills. Late payments...
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Can I set up automatic bill payment?

Yes, the City of Cleveland Water Department offers an automatic bill payment option for added convenience. By setting up automatic...
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Operating Hours

What are the operating hours of the City of Cleveland Water Department?

The City of Cleveland Water Department operates Monday through Friday from 8:00 AM to 5:00 PM. These hours are subject to change during...
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Average Bill

What is the average water bill for a residential customer?

The average water bill for a residential customer in the City of Cleveland varies based on multiple factors including the amount of...
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Water Meters

How often are water meters read?

Water meters are read every three months by the City of Cleveland Water Department. Our dedicated team ensures the accurate recording...
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Can I request a water meter installation or relocation?

Yes, you can request a water meter installation or relocation from the City of Cleveland Water Department. To make your request, please...
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Water Quality

What is the quality of the city's drinking water?

The City of Cleveland takes pride in providing high-quality drinking water to its residents. Our water undergoes rigorous testing and...
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Can I report a water quality concern or issue?

Yes, you can report any water quality concerns or issues to the City of Cleveland Water Department. We encourage residents to alert...
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Water Restrictions

Are there any water restrictions in place?

No, there are currently no water restrictions in place in the City of Cleveland. We understand the importance of water conservation...
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Help me with my City of Cleveland Water Department customer service issue

Ask any question you have about City of Cleveland Water Department customer service. We will do our best to get you answers right away.
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