My name is Alison Buchanan. I am very concerned that I have had no acknowledgement of...

GetHuman632495's Update on application issue with Citizenship and Immigration Canada from April 2018

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The issue and preferred resolution, in GetHuman632495's own words:
My name is Alison Buchanan. I am very concerned that I have had no acknowledgement of receipt of my application to replace my Canadian Citizen****p certificate. I no longer use my former married surname, Macmillan, and wish to change it to my maiden name Buchanan. (My most recent p***port carried the name Alison Buchanan.) From the United States on ** March ****, I sent by regular mail my original plastic Citizen****p Card along with all do***entation, photograph, receipt of payment to the given address in Sydney, Nova Scotia. It is important that my Citizen****p name be updated because I lost both my Canadian P***port and my U.S. Permanent Resident Green Card, and I need proof of citizen****p in order to replace my Canadian P***port. How can I know that my application was received at the Case Processing Center? The Official Receipt for my $** payment is No. R*********. I now reside in the United States. I am in possession of a Temporary I-*** Card.**I made a typing error in the email address that I provided below. It should be:******@***.com
I trust that Citizenship and Immigration Canada will make this right and come up with a resolution that is fair.
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Citizenship and Immigration Canada

Update on application issue
Reported by GetHuman632495
Apr 26th, 2018 - 3 mons ago
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GetHuman632495 started working on this issue
Apr 26th 9:13pm