I am waiting for an annual distribution from my IRA-CD. The distribution was suppose to...

GetHuman4882412's customer service issue with Citibank from May 2020

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The issue in GetHuman4882412's own words
I am waiting for an annual distribution from my IRA-CD. The distribution was suppose to be sent to me on *********. When I did not receive it I called the IRA department on ******** and the customer service rep. said she saw that the funds were scheduled for release *********, she put through a request to release and also a request to either call me or email me when the check was released. On ********* I called again because no check and no email, that rep. said she saw my call on *** and that her computer said "pending*processing." On ********* I followed up to talk to a Supervisor, was told after ** minutes of waiting that none was available. On ********* no check, no email, no update* Supervisor (Joanne) did not give a reason for the delay only that they were within the **-** days (?) I said it's been ** days !*I can't seem to get a reason why my annual disbursement is being held-up, last year's payment arrived before ********* (?)*What is going on? Why do the answers not give an accurate picture of what's happening? Why are the customer reps. and the Supervisor not "going a step deeper" to help me?*HELP !!! I have left my email address at least * times and also my phone number. (***-***-****

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Citibank

Customer service issue
Reported by GetHuman4882412
May 28th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 2155 others
0 customers following this

Timeline

GetHuman4882412 started working on this issue
May 28th, 2020 6:32pm

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