I'm living in my mother in laws house she passed away * year ago and didnt leave a will...

GetHuman-jennihel's customer service issue with Citibank Home Equity Loans from February 2021

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The issue in GetHuman-jennihel's own words
I'm living in my mother in laws house she passed away * year ago and didnt leave a will, we've lived in the house for * yrs. Now since my name isn't on the mortgage shellpoint refused to speak to me, even after being sent the necessary documents plus **,*** dollars we gave them trying to get it put in our name. So I guess shellpoint has sold the property to Citibank and we had no idea till recently. I want to ask about cash for keys, it would be in everyone's favor, Citibank could have the house and we could have funds to move out of it for them in a timely manner

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Citibank Home Equity Loans

Customer service issue
Reported by GetHuman-jennihel
Feb 3rd, 2021 - 6 months ago
Not resolved
Seen by 21 customers so far
Similar issue to 140 others
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Timeline

GetHuman-jennihel started working on this issue
Feb 3rd 7:30pm