Before contacting them, items GetHuman-jennihel may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-jennihel's own words
I'm living in my mother in laws house she passed away * year ago and didnt leave a will, we've lived in the house for * yrs. Now since my name isn't on the mortgage shellpoint refused to speak to me, even after being sent the necessary documents plus **,*** dollars we gave them trying to get it put in our name. So I guess shellpoint has sold the property to Citibank and we had no idea till recently. I want to ask about cash for keys, it would be in everyone's favor, Citibank could have the house and we could have funds to move out of it for them in a timely manner
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