Citi Card security process ponderous

GetHuman-doctorkh's customer service issue with Citi Cards from May 2018

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The issue in GetHuman-doctorkh's own words
Let management at Citi know their security process is disorganized ... Recently received my AAdvantage American Airlines Citi Mastercard Executive World Elite. I activated the card by phone. I was told that if I spend $*,*** in first * months, I get a **,*** bonus AA miles. I wanted to use the Citi card to pay a $*,*** Four Seasons annnual Time share dues so I called Citi Card and spoke to the Secuity division. I was told that because my card had no history with Citi, Security had to block and deactivate my card until I verified my identity - this process involved Citi Security sending mail to me through US Post and would take days. I asked to speak to a supervisor- this request was refused.*Unsatisfied, later I called Citi Fraud division who did successfully unblock my card and will allow the $*,*** charge to go through.*Why activate my Citi Card and then penalize me when I use it. I have Chase VISA with twice the limit which doesn’t treat me this way.*I wish to lodge a formal complaint. Why was I not permitted to speak to a supervisor?
Issue required many phone calls
Issue remains unresolved- I am waiting for a letter from Citi acknowledging their ponderous confusing process. Why issue a credit card only to block it just because I made a phone call
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Citi Cards

Customer service issue
Reported by GetHuman-doctorkh
May 25th, 2018 - 2 years ago
Fixed
Seen by 96 customers so far
Similar issue to 681 others
0 customers following this
Items needed
Account name
Account billing address
Citi Card number
Last 4 of Social Security Number
Date of Birth
Account phone number

Timeline

GetHuman-doctorkh started working on this issue
May 25th, 2018 11:19am
GetHuman-doctorkh indicated the issue is not fixed yet.
May 25th, 2018 1:00pm
GetHuman-doctorkh indicated the issue is not fixed yet.
May 25th, 2018 1:01pm
GetHuman-doctorkh indicated the issue is not fixed yet.
May 25th, 2018 1:11pm
GetHuman-doctorkh indicated the issue is not fixed yet.
May 26th, 2018 1:27pm
GetHuman-doctorkh indicated the issue is not fixed yet.
May 26th, 2018 2:08pm
GetHuman-doctorkh indicated the issue is not fixed yet.
May 26th, 2018 2:08pm
GetHuman-doctorkh indicated the issue is not fixed yet.
May 27th, 2018 10:53pm
GetHuman-doctorkh indicated the issue is not fixed yet.
May 28th, 2018 5:18pm

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