Citi Cards Customer Service Issues

I noticed a charge on my credit card from a suspicious website on July 15, [redacted]. I reached out to customer service to inquire about disputing the transaction. During the call, the representative advised me to wait for the transaction to post before taking any action. Feeling uneasy about the situation, I requested to close my account and obtain a new credit card. The representative mentioned that by replacing the card, the pending transaction could be canceled, avoiding the need for a dispute. Subsequently, my old credit card was closed immediately. The pending transaction remained until July 17 and then vanished from my history. I received a message on July 19 stating that the transaction was canceled. However, today, July 20, upon checking the app, I noticed that the transaction had posted, with no option for dispute. I am unsure of what steps to take to cancel this transaction and understand the current situation.

I recently applied for a secured Citi Mastercard back on 2/23/19 to help build my credit without impacting it with hard inquiries. However, this week I noticed a hard inquiry from "Cbna" on my Equifax report dated 2/23/19, which seems to be linked to Citi. The inquiry has not shown up on TransUnion yet. I'm seeking clarification on whether Citi was responsible for this hard pull and the reason behind it occurring months after my application. I wonder if it will also show up on my TransUnion report eventually. Although I have had a positive experience with Citi, I'm looking to understand this situation better. Thank you for your assistance.

Dear Customer Service, I want to express my dissatisfaction with the recent experience I had when applying for a Citi Double Cash credit card on 08/01/19. I received multiple letters with an invitation number ([redacted]79), prompting me to apply. However, after waiting 12 days without any response, I contacted your company only to learn that I needed to provide additional documentation such as a US passport, Voter registration, or Green Card - none of which I possess. These required documents were not clearly outlined on the letter I received. It is frustrating to know that acquaintances without the same documentation were approved for this card. I was particularly upset by the negative impact on my credit score due to the unnecessary hard inquiry and subsequent rejection in my credit history. I urge you to address this issue promptly to prevent other customers from facing similar unfair treatment. Rest assured, I will be sharing my experience by leaving a review of this credit card on various platforms. Thank you, Narges T.

I purchased erectile dysfunction pills believing it was a Canadian Pharmacy. While ordered other pills from the same source, the "VIAGRA BRANDED" pills seemed to be fake as they were not as expected. After contacting the company, they offered to exchange the fake pills for other pills. Despite many emails and promises, the new pills were never sent. They offered to send CIALIS and AVANNA instead of resolving the issue with the fake VIAGRA. Frustrated with the lack of response, I requested a refund as I no longer wanted to deal with them due to the poor service and counterfeit pills received.

Hello, I am currently facing an issue using my points to purchase items at BestBuy. While I was at the store, I had to contact customer service for assistance. The representative advised me to redeem my points for BestBuy gift cards online. I have just placed an order for $[redacted].00 worth of gift cards, but the system is requiring a text message code or phone call verification to proceed, which poses a problem as I no longer have a phone. I need to quickly resolve this matter to ensure I can purchase the desired item at BestBuy before it is potentially sold to another customer. Thank you for your help.

I recently received another email from PayPal about a purchase I didn't make. A few weeks ago, I contacted customer service, and my account was temporarily frozen, causing inconvenience only to me. Can a note be added to my account to prevent any payments to PayPal? I don't use their services. My account number ends in [redacted], and my access code is Marushka. I appreciate any assistance you can provide. Thank you. - M. A. Vivino

Our MasterCard payment was a few days late, about 5 days, due to our bank's Bill Pay error. The overdue amount is only $25, which we promptly paid in full as soon as we noticed the issue. We experienced extensive wait times on the phone, totaling over two and a half hours across multiple calls. Despite reaching out to "Katy" via their website chat, no resolution was provided. Our primary request is for the late fee to be waived, given our history of timely and full payments as loyal customers. We are disappointed with the lack of customer service from Citibank. In contrast, a similar delay with our AMEX payment was swiftly and courteously resolved when we contacted them. At this point, we are considering switching to a different credit card provider due to this frustrating experience.

I apologize for the inconvenience. We are experiencing technical difficulties, and our system is currently down. Please try again later. We understand the importance of virtual account numbers for your online purchases and appreciate your patience. For immediate assistance, please contact 1-[redacted] and reference Error Code [[redacted]]. Thank you for your understanding.

I wanted to share my recent experience with citicards customer service. I contacted them this week regarding a late payment charge on my November bill. The bill was due on Sunday, November 17th. I mailed it on November 15th, and it posted on Monday, November 18th. Despite having a spotless 12-year payment history, the customer service representative was unsympathetic to the weekend delay and charged me $25. Feeling undervalued, I made the decision to cancel the card. Thank you. - Greg E.

I made a payment of $4,[redacted].59 on November 8, [redacted]. I have a statement at home that needs to be paid in early January. Upon checking online, I am confused as to why I owe anything for December. If I missed a payment, I am willing to pay it immediately. I have always paid on time and have never incurred late fees or interest. I have been unable to reach a representative at [redacted]. Please assist me in resolving this issue to avoid any late fees or interest charges.

I was surprised to find an unauthorized charge from citicards on my checking account for $10,[redacted].56 towards my flex loan balance, causing a negative balance of $[redacted].96. The $[redacted].00 monthly payments for the flex loan are not yet due for this month, and I have not received my December statement scheduled for December 21st. The loan was initiated on Oct. 23, [redacted], with my first payment of $1,[redacted].90 which actually exceeded the required amount. I am baffled by this error and request the prompt removal of the unauthorized charge from my checking account.

A member of my family used my mom's social security number to open a CitiCard account and charged around $3,[redacted] on it. This situation is delicate, and I need the CitiCard removed from all three credit bureau reports (Equifax, Transunion, Experian). I've been informed that by removing it, the responsibility for payments will fall solely on that family member, protecting my mom's credit score from further harm because she is not at fault. Could you also please place a Fraud Alert on my mom's credit reports at all three bureaus, activating it only upon confirmation from MY PHONE NUMBER? I greatly appreciate your help and am looking forward to your response soon! If you need to reach me, feel free to call me anytime at [redacted]. Thank you!

Subject: Concern Regarding Dispute Handling and Fraudulent Claim Dear Ms. Braden, Mr. Carawan, Mr. Corbat, and Experian, I am reaching out to you in this open letter to express my deep disappointment in the way my dispute was managed by Citibank personnel. This situation could be summarized as fraud, deception, or a scam, highlighting the urgency of my message. Upon discovering that the provided service agreement was falsified, I took action and lodged a complaint with the Better Business Bureau due to the misleading tactics employed to extort $[redacted].99 from me under false pretenses by an individual posing as "Jeff Hunt." Despite my efforts to clarify the situation, Citibank's dispute department insisted on honoring the alleged agreement without providing essential billing statements from [redacted] and [redacted] to validate the transaction legitimacy. Regrettably, my requests for clarifying details remain unanswered, leaving me as the sole investigator in a complex case disregarded by Citibank's dispute handling. I implore you to reassess this matter promptly to rectify the improper conclusions drawn from the misrepresented facts presented by "Jeff Hunt." Your intervention is crucial to address this unsettling experience and uphold trust in your services. Sincerely, [Initials]

In February [redacted], I opened a Citi / AAdvantage Platinum Select MasterCard Account ending in [redacted]. However, it was never activated and subsequently closed. In February [redacted], I opened the same account type and this time activated it. I did not receive the 40,[redacted] bonus miles promotion stated in the offer. I understand the 24-month restriction for the bonus, but I am requesting a consideration for the miles to be applied to my current account since I never activated the original account and did not receive any bonuses for it. Thank you.

I recently moved to the Philippines with my wife, and we are enjoying the lower cost of living compared to the U.S. I have questions about using my Citi Card here and setting up automatic payments of around $[redacted] a month to avoid late fees. Can I use my Citi Card in the Philippines, and can I make payments from my credit union for amounts around $[redacted] a month? I appreciate your assistance in answering these questions so I can manage my finances effectively. Thank you, John & Minerva D.

I received my monthly statement today and noticed I had missed paying the previous month's bill. Unfortunately, I did not receive a statement for the previous month, so this came as a surprise. I always make timely payments and maintain a good credit rating. Before paying the late bill, I would like to review it for accuracy, including any interest charges for purchases I'm not aware of. I am a loyal customer and value maintaining my credit score. I am having difficulties reaching a representative over the phone, as the calls keep disconnecting. I would appreciate your assistance in resolving this matter and potentially waiving the late fee. Thank you for your help.

I am experiencing difficulty resolving a dispute with your company. I have attempted to contact customer service multiple times but have only reached a recording and a long wait before being disconnected. I refuse to pay for items I did not authorize. I need assistance in addressing the erroneous charges on my credit card. I am frustrated by the inability to speak with a live representative and resolve this matter promptly. Please have someone contact me to discuss and resolve this issue. Thank you, Bruce F.

I made a payment at 12:05 am today, April 7, paying the entire balance. I was helping a neighbor in need, which caused me to lose track of time. Before that, I was consoling a friend over the loss of a dear friend to the virus. I ask for understanding regarding the 5-minute delay in payment. These are challenging times emotionally, and I appreciate your consideration. Please confirm receipt. Thank you. AVI LITWIN [redacted] Sheridan Avenue Miami Beach, Florida [redacted]

I recently booked a flight with United Airlines from Dayton to Chicago to Denver, with a return on April 17. Due to the cancellation of the conference I was supposed to attend in April because of the virus, I contacted CitiCards for assistance with disputing the booking on February 9. United Airlines confirmed my refund request on March 14, stating it was successfully submitted. However, on March 29, United informed me that they would not be issuing a refund after reviewing the ticket rules. I am disappointed as I canceled well in advance of the flight. I hope United will reconsider and refund my fare of $[redacted].60. Additionally, due to the virus, I am currently taking care of my handicapped son at home while he is unable to stay at his care facility.

I am requesting a refund from United Airlines amounting to $[redacted].60 for airfare for the Dayton to Denver round trip on April 15 and 17, which was booked using my CitiCard credit card on February 9, [redacted]. Following the cancellation of my conference in Denver, I promptly initiated a dispute with CitiCards the same day. Despite receiving an email from United Airlines on February 10 stating that my free cancellation period had expired, I officially requested a refund on March 14, receiving confirmation of the refund request. Regrettably, the refund was denied by UA on March 29. Notably, my reason for canceling was due to my handicapped son being sent home to us due to staffing issues at his care facility. I kindly urge UA to process the $[redacted].60 refund promptly as I canceled well in advance of the flight date.