Hello, **My office placed an online pickup order on ******** from the **** Hempstead Tu...

GetHuman3969110's Complaint issue with Chipotle Mexican Grill, Inc. from November 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3969110's own words
Hello, **My office placed an online pickup order on ******** from the **** Hempstead Turnpike location in Uniondale, NY *****. We frequently order from this location without issue but this time around there were a few mix-ups. **One of the meal was completely missing, the two chicken tacos ordered were replaced by a bowl that was completely different. The second issue was with one of the bowls, we asked for extra protein for both the chicken and carne asada and paid the extra fee but it appears there was a half portion of each rather than extra. **If there is anything that can be done to rectify the situation we would greatly appreciate it. The entire order was charged to one credit card. Thank you for your time. **Ray DeLeo, Esq. *Nassau Suffolk Law Services*Hempstead NY

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Chipotle Mexican Grill, Inc.

Complaint issue
Reported by GetHuman3969110
Nov 20th, 2019 - a year ago
Fixed
Seen by 6 customers so far
Similar issue to 878 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name

Timeline

GetHuman3969110 started working on this issue
Nov 20th, 2019 6:03pm
GetHuman3969110 confirmed the issue is fixed. Hooray!
Nov 20th, 2019 10:47pm