China Eastern Airlines Customer FAQ

We are sorry to hear that you missed your connection due to a gate change. China Eastern Airlines always strives to keep passengers updated on gate changes via airport announcements and digital displays. However, sometimes due to situations beyond our control, such as unexpected events or miscommunications, passengers may unfortunately miss these announcements. For future, we recommend regularly checking the digital displays around the airport and staying in contact with the airline's helpdesk on the day of travel to avoid any similar situations. We appreciate your understanding and patience.

Yes, China Eastern Airlines allows passengers to bring power banks in their carry-on luggage, not in checked luggage due to safety regulations. However, the power bank capacity must not exceed 160Wh. For power banks with a capacity between 100Wh and 160Wh, you can carry up to two and they must be for personal use only. Charging devices with a power bank during the flight is not allowed. Also, the airline requires the power bank to be turned off for the duration of the flight.

Yes, China Eastern Airlines does have a 24-hour cancellation policy. According to the policy, customers who book a flight ticket can cancel it within 24 hours of the purchase for a full refund, provided the booking was made at least one week before the flight's departure. Refunds are typically processed back to the original form of payment. Please ensure to review your fare rules and ticket restrictions before making cancellations as certain exclusions and conditions may apply.