Chime Customer Service Issues

I need to dispute several transactions on my account from August 13, [redacted], to September 15, [redacted]. I did not make these purchases or withdrawals, as my old card was stolen along with my phone, which had my PIN codes saved. I was saving funds from the Child Tax Credit for my son's first car, but now $[redacted] is missing due to unauthorized charges. Please advise me on how to proceed in resolving this issue.

I have been unable to access my Time account for several months now. Unfortunately, I do not remember the email associated with the account. However, I can provide my social security number and date of birth. I believe the email might be either [redacted] or [redacted] I urgently need to access the funds in my account as I have a child to support. I am unable to provide a photo ID as I have lost everything due to a recent house fire and relocation. Any assistance would be greatly appreciated.

I contacted you at the end of May [redacted] and provided my ID, last 4 digits of my SSN, and updated my email, which has now changed. I am frustrated with the ongoing issues and lack of communication from Chime. I am concerned about the status of my account, as I am unable to close it if there are funds in it or if it is being used. My details are as follows: Name: Fode M Canada, DOB: 97-36-[redacted], last 4 of SSN: [redacted], address: [redacted] Hollace St, Pgh, PA [redacted], phone: [redacted], new email: [redacted] I urge someone to reach out to me promptly as this situation is becoming overwhelming and reflects poorly on Chime's professionalism. Thank you, Fode M Camaran.

I have been using the same address for 15 years without any issues. I am applying for a credit card to set up direct deposit, but your system is saying that my address is not valid. I receive mail daily at this address and have never encountered this problem before. I can be contacted at [redacted] or [redacted] I need this matter resolved quickly as the system is rejecting both of my addresses, including [redacted] Wisteria Ave, Richland, NJ [redacted]. Thank you for your prompt assistance.

I got my card in April [redacted]. Recently, two to three months ago, I lost my purse with my phone linked to my app. I couldn't update my phone number as I didn't have access to receive the reset code. I managed to update my number to a temporary phone I was using. I usually never log out of the mobile app, but suddenly on the 15th of last week, I was logged out. When trying to log back in, it kept saying the information was wrong. I attempted too many logins, and my account got locked. I contacted review@chime about regaining access, and they mentioned a verification process and required documents. I informed them I lost all my identification. Despite emails and calls, my account remains locked for over a week, and I am still waiting to hear back.

I recently activated my Chime credit building card. I have a loan payment automatically deducted from my spending account each month. I'm concerned about whether my monthly direct deposit will go to my spending account or the credit building account, as my loan is linked to the spending account. I want to ensure my loan payment is made on time. Should I transfer funds to my spending account if the deposit goes to the credit building card first? Thank you, Lori W.

Hello, I am reaching out regarding my account issue. It has been five days without access to my funds, and I am frustrated. Despite contacting customer support and waiting for emails, I have not received a resolution. This situation has caused me to miss work and I am at risk of facing consequences. I have provided all necessary documents, including my social security card, driver's license, and contact information. I urgently need my account number to withdraw funds. My name is A. Clowers, phone number [redacted], email [redacted], and address [redacted]. I have shared my social security number and driver's license details in previous correspondence. Please provide me with my account number promptly.

I am having trouble accessing my account since it requires a verification code sent to my old phone number. When I attempt to update my phone number, it asks for additional verification such as the last four digits of my social security number, which I can provide. However, it also requests the last four digits of my chime card, which I don't have since I am trying to order a new one due to losing the previous card.

I have been trying to update my phone number for a month and a half now. Unfortunately, I lost my wallet which had all my important documents. I am struggling to get a new ID without my documents. I am in the process of getting my social security card to replace my ID. I have already submitted photos of my ID and social security card, as well as a picture with mail in hand as requested. Recently, I noticed a discrepancy in my account balance. After withdrawing $20 at an ATM and spending some money on a room, I realized I was missing $55 from my account. I am concerned about where this money went. I urgently need to update my phone number as this situation is becoming overwhelming. I have tried calling for assistance but have not received any help yet. My dog and I are currently without a place to stay, and I am feeling frustrated and unsure of what to do next.

I need help recovering my account as I have just been released from jail. I lost my card and updated my phone number. Unfortunately, I cannot access my account without the last 4 digits of my card. I tried creating a new account but I suspect it's linked to my old one with my social security number. Can you assist in recovering my old account and sending a new card to my updated address at [redacted] Birch St, Crosby, MN [redacted]? The address currently on file is [redacted] Monroe St NE, Minneapolis. My phone number is [redacted], and my email is [redacted] Reestablishing this is crucial for setting up direct deposit at work. Thank you for your help. - Alisha P.

I believe my identity has been compromised after my phone and cards were stolen. I am unable to access my old or new account and suspect someone is using my name. Please contact me at [redacted] or [redacted] to assist. My name is Hilary L. Burton (Murphy) and my date of birth is 12/13/[redacted] with the last four digits of my SSN being [redacted]. I am concerned as my SS cards and birth certificate were also stolen, potentially enabling further impersonation. Your prompt assistance would be greatly appreciated.

I have contacted Chime bank multiple times, and no one seems to be able to help me. I receive SS Disability income monthly due to my health condition as a cancer patient. However, for over a week now, Chime has rejected three attempts by SS to deposit my income. I spoke to a Chime representative who needs to know the error SS is receiving, but I have to wait until they open. This delay caused me to postpone my chemotherapy copay. My father's bank, Redstone Federal Credit Union, also experienced the same issue with failed deposits. Despite my account history, something is clearly wrong, and I urgently need a supervisor to resolve this. The situation is critical as SS has a limit of three deposit attempts, all of which failed. I am now left without funds for rent, bills, and food, jeopardizing my chemotherapy treatment. I will provide the error messages once SS and RSFCU are available. I am extremely upset and desperate for assistance to rectify the current deposit issue.

I recently bought a new phone after losing my old one. When I tried to log in to the mobile app to update my new number, my account got locked. I explained that my purse was lost along with all my information. I live with someone, so bills are not in my name. I have no ID to retrieve my phone bill. I discovered that my new number is linked to someone else's account causing the issue. Even though I explained this to them, they asked for documents I couldn't provide. I tried sending an expired ID and address verification but they weren't accepted. They are holding thousands of dollars in my account that I need for my kids. I asked to close my account and send a check to my address, but they refuse. I need help as all my income is on that card and I can't access it due to the phone number issue.

I joined Chime a few years ago but never used it. Unfortunately, in [redacted], my old email was hacked, and the password was changed. I now wish to use the credit builder and Chime savings services, but I am unable to do so as I can't access the old email linked to my account. I've tried starting over, but I can't create a new account as there is an existing one tied to the inaccessible email. I also never set up the mobile app. Could you reset my account, allowing me to begin anew with a different email address? Thank you, Teresa.

I am currently trying to access my Chime account to activate my new debit card. However, I need to reset my password to do so. Additionally, I need my routing number and account number to set up direct deposit for my Social Security benefits. Unfortunately, I am unable to access my account because there seems to be a spelling error in my email address. The correct email address should be [redacted] Once this spelling correction is made, I will be able to log in, reset my password, activate my new debit card, and retrieve my routing number and account number. Kindly assist me with this issue. Thank you.

My name is Ray Rivera. Unfortunately, I lost my wallet which had all my important items, including my Chime ATM debit card. I've been struggling to sign into my mobile app but without success. A friend suggested I contact you for a faster and safer solution. Kindly get in touch with me at [redacted] or on [redacted]. I urgently need a new card as I appreciate the service Chime provides. I receive my deposits faster with Chime, and I have had no issues using the card. I hope to stay with Chime for a long time and look forward to your prompt assistance.

I have been a Chime customer for about 4 1/2 years. I always kept the Chime app on my phone and stayed logged in. To access my account, I would simply tap the Chime app, enter my 4-digit passcode, and then I could see my account. This process worked smoothly for me countless times. Yesterday, I needed to transfer funds from my savings for an urgent car repair, but when I entered my usual passcode, it kept denying me after 3 or 4 attempts. Eventually, I got locked out and was sent to the initial application page instead of my account when I tried to log back in using my email and password. Despite numerous attempts, I am unable to access my money now. Has anyone faced a similar situation? What should be my next steps? I attempted to reach out to Chime's customer service, but my options seemed limited.

I recently changed my password, but it was misspelled by the representative. This caused me to not receive the password reset links. Additionally, I misplaced my credit builder card. I have ordered a new one, which should arrive in 7 to 10 days. The representative mentioned closing my account temporarily to allow me to move funds from the credit builder to my spending account. However, now I am unable to open a new account to avoid being homeless in two days. I urgently need access to my funds for rent, medicine, and other essential expenses. Despite receiving a prompt to enter my password and card information for payment, I do not have access to the necessary funds. I am in a vulnerable situation and require immediate assistance.

I need help with updating my email address in your system. My correct email address is [redacted], but it seems you have mistakenly listed it as [redacted], which is not associated with me. Kindly refrain from sending any correspondence to [redacted] To regain access to my account, I kindly request to update my email address to [redacted] I appreciate your prompt attention to this matter. Thank you for your assistance.

My account was hacked, and $4,[redacted] was stolen. I contacted customer service to dispute the transaction promptly, but unfortunately, the agents I spoke to were unhelpful. All my funds were transferred to a hotel in China on November 10th. I provided the requested documents like my social security number and state ID, but I have not received any response. I am distressed as I have bills and a car payment due. I feel ignored, and I am considering legal action for emotional distress caused by the unprofessional handling of my case. I am reaching out to Chime through various channels to resolve this matter urgently.