My order was incredibly messed up and I want this issued fixed promptly!!!!!!!!

GetHuman1702179's customer service issue with from December 2018

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The issue in GetHuman1702179's own words
I was trying to order several items for a child that is in need. ( Angel tree child) and it is due on December **th. Now it says that half my order was cancelled which I did not do. And the order was split up and what little now that is supposed to be shipped isn't going to be here until after December **th. I want refunded. ... I ordered several items on November **th, ****. My order number is ********* and my name is Morgan Dollison. Almost half of my order was cancelled and I did not cancel it. The arrival date is now going to be too late for the angel tree child that I adopted. I am very upset about this. I really just want my money back for the poor quality of service. I was promised December *th, **** for all of my items to be delivered to me. I want this issue resolved promptly.
I want refunded immediately.
I have purchased numerous items from your company and was always pleased until now.
I tried to call but I couldn't get thru to anyone due to high call volumes.
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Customer service issue
Reported by GetHuman1702179
Dec 6th, 2018 - 5 mons ago
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GetHuman1702179 started working on this issue
Dec 6th, 2018 3:07pm