Children's Place Customer Service Issues

Order # [redacted]76 Address: 34 Cumberland Ave, Hamilton, ON, Canada Around 7-10 days ago, I called regarding my undelivered order. I was assured a refund or re-delivery, but I never received a follow-up. Despite numerous attempts, I haven't been able to reach anyone from customer service. I am frustrated and will not be a repeat customer. These items were meant for Christmas gifts, and as no resolution has been provided, I urgently request a refund to purchase replacements before Christmas. I insist on a timely response this time, or I may explore other avenues, such as legal action.

I received an email stating that both of my orders, Order# [redacted]67 and Order# [redacted]78, were delivered, but I have not received my packages. I am extremely upset. I needed these items as I am going away with my family for Christmas. I demand a refund for these lost packages. I cannot afford to waste money. I am very angry and disappointed about this situation. This was my first time ordering from The Children's Place, and it will definitely be my last.

I have contacted multiple times and received conflicting information each time regarding my refund of $13.20 for an undelivered order. Despite being informed that the money was refunded to PayPal, it has not reflected in my account. I have not received any feedback and the deadlines provided have passed. I am disappointed by the lack of follow-through and the discrepancies in the information provided. I am solely interested in the refund, not in any reward points that have been offered. This experience has been the worst customer service encounter I have ever faced. I have already initiated a dispute, but was informed that nothing could be done due to the company's delivery confirmation of the package, which I did not receive.

Hello, I'm Imani, 20 years old, on a quest for a nostalgic children's catalog I shared with my twin sister from 2[redacted], while living in East Orange, NJ. The catalog featured kids wearing clothes available at a store my dad frequented, possibly Children's Place. My dad normally bought clothes directly, but that time he gave us the catalog to choose from. We cherished that catalog, envisioning ourselves as models. I am seeking a way to access old Children's Place catalogs or if headquarters stores them. This catalog holds sentimental value for my sister and me, and we would appreciate having it again. Thank you for your assistance.

I'm having trouble accessing the email link on the website to reach customer service. I've been attempting to use my $5 reward on my purchase, but it's not working. Despite the system prompting me to apply the coupon after entering my credit card details, it doesn't allow me to do so. I resorted to googling how to contact customer service because the website redirects me to the first page whenever I try to send an email. It feels like navigating eBay's or the IRS's customer service websites due to the design issues.

Today I visited the store at 25 Broad St. I just wanted to buy a t-shirt for a girl when the cashier told me I had 5 dollars redeemable, and asked if I wanted to use them. I declined because I prefer to use them online where I usually order. The cashier seemed unsure how to proceed without using the 5 dollars and called someone else. In the end, they couldn't cash me out, and I insisted that I didn't want to use the 5 dollars. The cashier mentioned that the system automatically applied them and suggested calling the [redacted] customer service number for assistance. I believe they could have informed me that they couldn't remove the 5 redeemable dollars and offered an alternative. I didn't expect this issue as it was challenging that they didn't have a clear payment option. I explained again that I didn't want to use the 5 redeemable dollars as I have an online order pending. The cashier insisted it was free anyway, so I left it at that, even though I know you earn points with purchases, making me feel like I had no choice.

I placed an online order a few weeks ago and noticed a discrepancy in the charges. Although the money was temporarily withdrawn and returned to my account, I was eventually charged for both orders that I received. I promptly returned one package according to the return policy, tracking that it reached the correct location. Despite following up with customer service, I have yet to receive my refund. I contacted them on Friday and was informed that it should be processed by Monday, but the refund has not been issued. Currently, I am facing a long wait time on the phone with no resolution in sight, making me feel frustrated with the situation. My order number is [redacted]48, and the USPS tracking number is [redacted][redacted]68.

I placed an order a week ago and realized I had not received it when my balance showed $0. Thinking I had not completed the order, I placed another one on April 18 with Order #[redacted]28. I would like to remove specific items: Boys stretch chino shorts flax slim 6s, Boys denim utility shorts dob slim 6s, Boys striped low-top sneaker white youth 12, Boys mix & match performance basketball shorts classic red 5/6, and Boys ankle socks 6pk multicolor. I've attempted to contact Children's Place customer service multiple times, only to be directed by the automated voice to call back later. How can this be resolved if I can't reach a representative?

Subject: Urgent Refund Request I am writing to express my extreme frustration with the lack of response from The Children’s Place customer service line, which I have been attempting to contact at 1-[redacted] since April 10th. My order number is [redacted]62, and on April 9th, I mistakenly selected express shipping for an additional $20, realizing immediately that it was unnecessary due to the upcoming holiday. Despite my efforts to rectify this by contacting customer service, I have not received any assistance and have been disconnected on multiple occasions. I urgently request a refund for the $20 express shipping fee. Unfortunately, due to this experience, I have decided to discontinue shopping at The Children’s Place as I have never encountered such poor customer service before.

My orders [redacted] and [redacted] were canceled on 5/5/[redacted] without any explanation. I have not received my refund of almost $[redacted] or the clothes. I am extremely upset as I tried several times to contact customer service without success. These items were meant to be birthday gifts for my children, who will now miss out. I am seeking information on how I can receive my order or the refund owed. This lack of communication is unprofessional, and I am frustrated as I have worked hard for this money. Due to COVID-19, my work hours have been reduced. I need answers urgently. If I don't hear back, I will contact your corporate office. I feel cheated and need assistance.

I have noticed multiple unauthorized charges on my debit card made on May 20th for $25.61, May 29th for $11.29, and May 27th for $16.68. I only approved a charge of $42.27 for my last order, but you have been deducting additional funds without my consent, causing issues with my account. This situation needs to be resolved promptly. I will refrain from making any future online purchases with your company. If the items have not been shipped, I request a refund and you can retain the merchandise. This has been an extremely disappointing and frustrating experience. - T. Standridge

Dear Children's Place, I am reaching out regarding my recent order #[redacted]40. I wanted to resolve some issues with my order, as I've encountered multiple tracking numbers and delivery address problems. Due to health reasons, I couldn't discuss this over the phone. Some items are still in transit, while others have been returned due to the incorrect delivery address. I would appreciate it if you could update the address to [redacted] Highway 61, Anahuac, TX [redacted] and resend the items to that new address. Your help with this matter would be greatly appreciated. Thank you, Danielle Losurdo [redacted] Stillwell Court Woodridge, IL [redacted] US Shipping address: Shirley Desormeaux [redacted] Highway 61 Anahuac, TX [redacted] US

I recently settled my overdue account and confirmed a balance of $0. However, I received a new bill from Children's Place for over $[redacted]. Customer support explained it was a late charge that appears in the following month. I have never experienced issues with seeing charges, even late fees, on my account before. The account is stacking late fees on top of late fees for a charge that wasn't present when I paid it off. Despite attempts with various customer service representatives and a manager, the problem remains unresolved. I disagree with the excessive additional charges. If I don't find a solution, escalating this matter to the Better Business Bureau may be necessary.

I visited Lakes of Bella Terra store on 8/10/20 to pick up my order, but the cashier was incredibly rude. She raised her voice when I told her I was there for a pickup. I calmly expressed my displeasure with her behavior, but she continued yelling in front of other customers. Being the only black woman in the store, I felt targeted and humiliated. I have been a loyal customer for four years and this was the first time I experienced such disrespect. As a professional, I value mutual respect and will not tolerate such treatment. I have decided not to shop at this store again. I will opt for picking up my items from the mall and I will explore other stores where customer service is appreciated.

Greetings, I have been purchasing from you for several months online. I even placed two orders last week because I used to get free shipping to my home when I purchased a decent amount. However, in my latest attempt to place an order this week, I noticed that shipping costs are now over $30 to send it to my address. This is the same address I frequently use and shipping used to be free with no charges. I canceled this order because it's unbelievable that I was not charged for shipping before, but now I am. I want to inform you that starting today, I will no longer be buying from your company because this is disrespectful and misleading advertising. I will share my experience on relevant forums about misleading ads. I have proof of my previous purchases showing free shipping, even last week. It is unfair to suddenly charge such a high amount for shipping when it used to be free. I believe you are taking advantage of the current situation and I plan to report this unjust practice. Thank you.

I have placed multiple orders in the past few weeks, and some items have been shipped separately. For an order made on November 25, four items were shipped on November 27. I received three different delivery dates previously, but now there is no information available on the package. Unfortunately, attempts to contact customer service via phone and email have been unsuccessful. I am very disappointed with the service provided. If the issue lies with USPS, I suggest using a more reliable shipping company. I urgently need the items I ordered, especially since they were intended for Christmas and ordering a month in advance should have allowed sufficient time for delivery.

I placed an order on 11/30/[redacted] that was split into three parts. The first and second shipment were received with processing info, tracking details, and expected delivery dates, which I received a while ago. However, the third part of my order has no information; I only received an expected delivery date of 12/9 but no processing information, shipment details, or tracking number. I have not received the items from this third portion of the order. I tried contacting customer service online on 1/10 to verify if the status showed as shipped, but I received no response. As of today, 12/15, I still have no information. The customer service number indicates closed and advises going online for assistance. However, when ordering more online, those items are guaranteed by Christmas. I am puzzled as to why an order from 11/30 has not been fulfilled.

I placed an order on November 24, [redacted], with order number [redacted]09. I received an email confirming delivery on November 26, [redacted], with tracking number 1LSCYK3000JSYBZ. When contacting Children's Place customer service, I found they are in Columbia and had language barriers. Lasership, also overseas, last located the package in Wilkes Barre, PA, on Monday, and now possibly in Ohio on Thursday. I am confused by this international process. I need assistance from a U.S.-based representative to track my package. Kindly contact me at [redacted]. It is frustrating that both customer service and the shipping company are not in the U.S., making it challenging to locate my parcel, especially when Children's Place and I are both in the United States.

On Saturday, 9/16/[redacted], I took my granddaughter to Children’s Place in Madera, CA. We found some school clothes she loved, but were rudely stopped from using the fitting room by an employee who said it was closed. Despite the early hour and our need to try clothes before buying, we were denied access. This made my granddaughter upset as she was hoping for new clothes. We left the store without purchasing anything due to the poor treatment. I spoke with a person named Ariana who claimed to be the manager but seemed unhelpful. I am concerned about the employees' behavior and the validity of the manager's actions. It felt like something was being hidden. I urge the corporate office to investigate and address these issues as it impacted our shopping experience negatively. - Connie N.