Children's Place Customer Service Issues

Hello! On June 28th, [redacted], I made an online purchase for in-store pickup. I received an email stating I had until July 3rd, [redacted], to pick it up. Today, on July 2nd, I contacted the store, and they informed me that their system shows today as the last day to pick up the order. I explained that it's not possible for me to go today and asked if I could pick it up tomorrow on July 3rd. They mentioned they can't control it because the system automatically cancels and refunds the order. I'd appreciate it if the order is not canceled today on July 2nd, as I can definitely pick it up tomorrow on July 3rd. I don't want to lose the purchase I made; I need it. Thank you for your attention, Jaquelyn N. T. Order number is [redacted]36.

Good afternoon. I'm Chris Boensel, reaching out to seek assistance for my mother-in-law, Marilyn Eaves, regarding an unresolved issue she's experiencing. She's 84 years old and struggling to resolve the matter through the customer service hotline. I'm looking to step in and speak with someone directly on her behalf. There's a language barrier with some representatives, leading to misunderstandings. The problem revolves around receiving credit for a returned order. Despite instructions to email and fax documentation for the transaction, the lack of a designated recipient has made it challenging to ensure the information is received and processed. I have all the necessary documents and the fax number ([redacted]) but require a specific contact for follow-up either via email or phone to ensure the matter is addressed accordingly. Thank you for your assistance.

I have been unable to make online purchases for some time now due to an error message stating, "Sorry. Promotion code Y03805FRLW509BR is expired." I do not have any coupon codes attached to my order. Despite trying various troubleshooting steps like deleting cookies/cache and using a different browser, the issue persists. I have also contacted customer service for help, but the problem remains unresolved. I would appreciate it if my Children's Place online profile could be deleted so I can create a new one, or if the expired coupon could be removed. I am frustrated by the lack of resolution and repetitive suggestions. I prefer shopping from home and would like this issue fixed promptly. Thank you.

Hello, I want to make my experience clear. I went to the store in Galleria Mall to buy uniforms for my children, a store I usually visit. Today, I felt uncomfortable while trying to choose some shirts. An employee kept passing by close to us without saying excuse me. When I asked why she was acting that way, she accused us of messing up the shirts. I politely asked her to be careful as my pregnant daughter was with me. She continued with a bad attitude, muttering under her breath. I decided to leave what I had and asked to speak to the store manager. The manager apologized but didn't reprimand the employee. Instead, she bragged to other staff about the employee's performance. This woman, also Hispanic like me, made me feel humiliated. I strongly disagree with the employees' and manager's behavior. I hope this feedback helps. Thank you for listening to my complaint. My name is Alejandra Mosqueda, and my number is [redacted]. I have my receipt if needed. Thank you.

I ordered shoes for my daughter's wedding on September 2, [redacted]. The app shows they've been shipped with a tracking number. However, the tracking status indicates they're at the San Jose post office since September 7, it will be September 15 soon. I contacted UPS who advised me to call the post office, but even they found it odd. I received a message from the post office mentioning the package hasn't been sent by the sender and I should reach out to them. This situation is quite frustrating, especially since the wedding is in two weeks, and my daughter needs these shoes as the flower girl. I hope this issue gets resolved soon.

Navigating the complaint submission process has been a challenge. I am disappointed with the children's dollars promotion as they have a limited validity period. Despite having $90 in children's dollars, I struggled to place an order due to my account freezing. Customer service guidance was hindered by a language barrier and technical jargon. I resorted to using another person's computer, which also experienced account freezing. To resolve the issue, I created a new account under my husband's name, causing him to receive emails he did not want. Despite these efforts, I was only able to use half of my dollars before encountering payment problems. As a disabled individual who relies on online shopping for my granddaughters, this negative experience may prevent me from returning to your site.

I made a purchase on November 30th, [redacted], with an order number [redacted] under the name M. Dollison. Unfortunately, almost half of my order was cancelled without my consent, causing a delay in delivery. This delay means I might not receive the items in time for the angel tree child I'm supporting. I am disappointed by the poor service and would like a refund. The original delivery date was set for December 7th, [redacted]. I am eager for a quick resolution to this issue.

Yesterday, I visited the Fresh Meadows store to buy back-to-school clothes for my grandchildren. I found plenty of clothes for my granddaughter, but I couldn't find any sale items for my grandson. Although my order for my granddaughter was significant, I decided to open a credit card to receive a 30% discount, which was a great deal. However, as the store didn't have clothes for my grandson, I now have to shop online to complete his order, which includes 20 items. I'm disappointed that I can't get the same discount on his order. I've been trying to contact customer service since last night, but the call volume is too high. I wanted to request a coupon code for my online order to make up for this inconvenience. I'm frustrated that I can't complete my purchase after spending time gathering items in the store. I hope this issue gets resolved soon as this experience has left me dissatisfied with my first shopping trip to Children's Place - limited clothes in-store and poor customer service availability. Thank you.

I need to contact customer service to inquire why I can't view my past orders in the order history. I haven't encountered any issues receiving my orders but need to keep track due to buying for my 11 grandchildren. I want to avoid duplicates and sizing mistakes. The phone number provided is unresponsive, emails are unanswered, and the automated system only helps store cardholders, which I don't have or want. How can I get assistance if I use PayPal or debit for payments? Why have my previous order records vanished, showing only 5 out of around 10 made this month? I am perplexed and seek a resolution. The contact numbers only address inquiries related to the store credit card.

I made an online purchase at Children's Place with my new Children's Place credit card on 7/29/19. Unfortunately, I mistakenly entered the discount code incorrectly, leading to an error message at checkout. Despite multiple attempts to reach out via phone and email, I have not received any assistance or response from the company regarding my issue. This has been really frustrating for me as a customer. I still hope to receive the 20% discount that I missed out on due to the typo. If I don't hear back soon, I might consider returning my order to their physical store and taking my business elsewhere. I would appreciate any help in getting in touch with the company to resolve this matter. Thank you for your assistance. - Chris

I have made repeated calls but only managed to speak with a representative once. Unfortunately, my issue remains unresolved. My order placed in July, #[redacted]35, was only partially fulfilled - I am missing the navy blue uniform pleated skort size 5 and the girls' glitter rainbow stripe shoe size 12. Despite reassurances from a representative on 7/31 that the items were reordered and I would be sent a confirmation email, I have not received them. The lack of response and unfulfilled promises have left me feeling extremely frustrated. I have attempted to contact support multiple times daily, only to be met with a message stating they are too busy. This experience may deter me from ordering in the future, which is disappointing as I had been a satisfied customer previously. Your assistance in resolving this matter would be greatly appreciated.

I have been trying to reach your customer service line repeatedly, but have been unsuccessful in speaking with a representative due to high call volumes. I received a 30% off coupon via email that I was unable to access, and I wanted to use it for a current 60% off sale. Please provide me with my 30% coupon so I can make my purchase. If possible, I would like someone to reach out to me directly. Thank you. -Tijuanna email: [redacted]

I made a purchase for my granddaughter's first birthday on August 6th. I expected it to be shipped within 10 days, but it has been 10 days and I have yet to receive the items. Her birthday has already passed, and despite the money being deducted from my account, the items are still missing. Had I read the reviews beforehand, I wouldn't have chosen to order from this store. I shop online regularly, but this experience has been disappointing. Contacting customer service has been challenging, and checking online hasn't been any better.

I placed an order and upon delivery, I discovered one of the items was missing. Instead of the socks I ordered, they included a headband I did not request. I emailed them, but received no response for 6 days. After trying to contact them through their Facebook page with no luck, I called and was disconnected after a 26-minute hold. Only after 6 days did I receive an email stating they would issue a credit, even though I didn't request one, and that I needed to return the unwanted headband to a local store. I find it inconvenient to have to return an item they mistakenly sent. I prefer to receive the correct item I originally ordered, which is still available.

I received a package today, but only two items were inside instead of the four items listed on the receipt. I am unsure why this happened. Can you assist me with this issue? Please contact me at [redacted] or [redacted].

I made a purchase with your company on November 30th; the order number is [redacted]31. I have only received two items from the order and am still waiting on the rest. Living in the Bahamas and utilizing a courier service, I am eager to know when I can expect the delivery. The items are crucial to arrive before December 19th to ensure my kids have their clothes in time for the holidays. Your swift assistance is greatly appreciated.

Upon reviewing your order, it has been determined that the order was canceled because it did not meet all our criteria for processing and placing the order. Your credit card will not be charged since the order was not processed. What may appear as a charge on your credit card is called a pending authorization hold. Your bank places this hold on your account to verify the transaction and may hold the funds for 3-5 business days (depending on the financial institution's policies). The hold will be released from your statement in accordance with your bank's policies. Please contact your credit card company or financial institution immediately to dispute the charges. Thank you for your patience and understanding. Hi, I need the refund as it has been a long time and the bank doesn't take that long to refund. It's been too long, I won't shop at this store again.

I recently made an order and was unable to choose the billing method, resulting in the automatic charge to my children's place credit card. Moreover, the system did not allow me to verify the shipping address, leading to it being sent to my old address. Unfortunately, there seems to be no way to edit or cancel the order once it's been placed, causing a great deal of frustration. It's disappointing that this issue has occurred, and as a result, I am considering taking my business to Carter. With the packages likely being delivered to the old address, I am concerned that I won't be able to retrieve them or use them as gifts for my grandsons. My order numbers are #[redacted]28 and #[redacted]28. Thank you, Meredith Renee L.

Regarding Case Number TMP-[redacted]68, I previously requested to stop receiving marketing emails and received confirmation that they would cease. However, I am still receiving numerous marketing emails daily. I am unable to reach out via email as the email option is not functional. Kindly unsubscribe me from all marketing emails promptly, or I may need to pursue legal action. Thank you.

Good afternoon. I am reaching out because of an issue I faced last Saturday while shopping at the store. When I paid with my debit card, the system froze. The manager advised to rescan everything and reinsert my card. They mentioned that the bank might show two deductions initially, but in reality, only one payment will be processed. However, until today, both amounts are still showing on my bank statement. It appears as an authorized transaction, and I would like assistance in resolving this issue to refund the overcharged amount. Thank you.