Why can I not get in touch with Customer Service for broken cutlery items......is this a sham?

GetHuman1617385's customer service issue with Chicago Cutlery from November 2018

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The issue in GetHuman1617385's own words
Replace the broken items or replace entire set ... I purchased the Belmont Cutlery Set and the sissors broke and so have * steak knives. I need them replaced or a new complete set sent to me. How do I go about that since they have no known contact phone number available to me?**Victoria
This IS EXtremely frustrating because it seems like they want you to buy their hype on there product but it is extremely hard to contact anyone....
I want the complete set replaced now.
I purchased * of these exact sets for Christmas gifts to my daughters and * to myself. Spent good money for * complete sets.
I have an issue with Chicago Cutlery too
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Chicago Cutlery

Chicago Cutlery Belomont Set
Customer service issue
Reported by GetHuman1617385
Nov 24th, 2018 - 10 mons ago
I have an issue with Chicago Cutlery too
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Seen by 4 customers so far
Similar issue to 141 others
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GetHuman1617385 started working on this issue
Nov 24th, 2018 5:38pm